Spire Hull and East Riding Hospital

Spire Hull and East Riding Hospital 2021-11-17 Person 5 5 0

Excellent quality of care by Spire.

Spire Hull and East Riding Hospital 2021-04-09 Person 5 5 0

The hospital team were very professional and caring.

Spire Hull and East Riding Hospital 2021-02-09 Person 5 5 0

Efficient and friendly.

Spire Hull and East Riding Hospital 2020-10-17 Person 5 5 0

Excellent care both as inpatient and outpatient. My last few visits have been during the Covid outbreak and the way it has been organised were very reassuring, it made you feel quite safe. Staff of all grades go that extra mile to make sure that everything is as it should be, nothing is too much trouble. A bit of a grey area when trying to pay the outstanding amount of the account, the insurance company notified me but when I rang the hospital they told me to wait until I had a letter detailing the outstanding account, I could have paid it much sooner.

Spire Hull and East Riding Hospital 2020-04-24 Person 5 5 0

The Spire provided a very caring and professional service from the initial consultation through to discharge and including after care advice and physiotherapy. I cannot speak too highly about Mr George Spink and his team and would have no hesitation in recommending the Spire Hull and East Riding Hospital to anyone. It would be difficult for me to offer any suggestions on possible improvements as you have it spot on. Many thanks for your care and attention.

Spire Hull and East Riding Hospital 2019-12-16 Person 5 5 0

I was operated on to have an L4/L5 discectomy/laminectomy in October 2019. My consultation visits/scans prior to the operation were easy. Friendly staff members, ready to answer questions and making you feel comfortable because who really likes scans, tests etc? For my operation the theatre staff and especially the ward nurses were amazing. The made sure I was comfortable post operation, answered questions about what I was feeling pain-wise and made the whole experience as pleasant as it could be when having a operation. Everyone I dealt with at the hospital are a credit to it.

Spire Hull and East Riding Hospital 2019-11-26 Person 4 5 0

The nursing team and staff were great, no issues at all in this aspect - I am a terrible patient so felt sorry for them dealing with my questions! The hospital (well the room i was in) needs a bit of TLC - crumbling paint and the window blinds didn't close properly. And, as a private hospital, I kind of expected the rooms to be quieter? but could hear the alarms and the nursing station noises most of the night.

Spire Hull and East Riding Hospital 2019-11-11 Person 5 5 0

The hospital and all it’s staff are fantastic It’s so lovely to walk into this hospital knowing your getting cared for. I love the individual rooms. Own bathroom and tv

Spire Hull and East Riding Hospital 2019-11-07 Person 2 5 0

My treatment by the surgeon and his team was excellent. The room was I felt scruffy. It overlooks a car park and the blind to the window was broken. The TV was hanging off the wall. I was not taken to the bathroom once during my stay and I had to ask for water. My discharge was dealt with by someone I had not met before and was rushed. Physically I do not believe I was ready.

Spire Hull and East Riding Hospital 2019-10-19 Person 2 5 0

Based on the service I received up until the day of my operation I wouldn’t recommend this hospital to anyone. It’s blatantly obviously by the ignored emails, the fact no one could be bothered to update the system with my new address & Drs info despite me emailing 2 separate people, giving it to the pre op nurse who then received a fax from my Dr I still left with a discharge letter with the wrong Drs info on!! This was then finally updated by the hospital director who assured me I had a direct line to him should I have any other issues to contact him. But who has ignored my last 2 emails. I paid £5,991 for a stem cell procedure that despite emailing 2 people several times I couldn’t find out what the procedure entailed or what the price was made up of. I never received an invoice to pay despite asking & I’m still waiting for a receipt despite asking 3 times for one!! I had my surgery on 28th June 2019!! It’s so obvious they’re only interested in the insurance cash cows they can charge whatever to rather than little old me from Sunderland paying £6K as it’s nothing to them. This was blatantly apparent by the state of the room I was put in with holes in the wall and exposed plaster and by the fact that I couldn’t get a response from anyone about anything. It’s the 19th October & I’ve still had no receipt & no response but you clearly aren’t bothered because they’ve had their money!! I also had to pay for things I wasn’t going to be using as it was part of the “package” and that package wouldn’t change whether I spent a few days with them or 2 weeks. Very strange I thought considering I was a day case!! But I paid the money as I wanted to be treated by Mr Sharma. The lead up to the op and the staff who you deal with leave a lot to be desired and had it not been for me being treated by my consultant Mr Sharma who is brilliant & as part of other treatment I’d had at Castle Hill (an NHS hospital with impeccable service before, during & after) then I would have pulled the plug & gone to a different hospital. To arrive for your pre op assessment after driving all the way from Sunderland to Hull only to be told immediately that your operation wasn’t going ahead & being cancelled because they knew nothing about you & their information they had was wrong after you emailing 2 different people twice quite frankly is a joke!! Especially being that the person who rang to book the pre op assessment when she asked my address and it was wrong she didn’t have the common sense to check the rest of the info to make sure all the details were right. This I find baffling as surely if a patients address was wrong (despite me emailing several times to change it) you would surely check the rest of the information on the screen. But apparently not as I was told that wasn’t part of her job she just books the appointment and checks the home address!! The only saving grace for me was the staff on the day were brilliant and leagues apart from those I dealt with in the lead up! From the minute I walked in the cleaner who I chatted with, Paul & Amanda who checked me in, Janine who was my assigned nurse for the day, Sian a nurse who popped in & out, Gemma who helped out the anaesthetist, the anaesthesiologist & my brilliant consultant Mr Sharma were all AMAZING!! Such a different experience to that I’d endured before and have since trying to get some info & a response to my emails. I’ve never known anything like it but it’s so obvious that once they’ve got your money that’s it. It’s such a shame because the day itself I can’t praise or thank the nursing staff & my consultant enough. But the admin & business development in the lead up leave a lot to be desired. I would think carefully before considering this hospital as it’s extremely difficult to ensure your information is correct, up to date, or to even get a receipt or some information about the procedure you’re having done. They could learn a lot from the NHS & the way they constantly check to make sure your information is correct. The AMAZING Mr Sharma, his team and the nurses and staff who looked after me on the day of my surgery I couldn’t rate highly enough! Definitely 10/10. The rest of the service and treatment I’m afraid would be 1/10 if that!!