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Written by a patient
19th October 2020


I was totally satified by my surgeries at the hospital and care by the staff and the consultant. However the accounts department and especially the Senior Customer Advisor Mr Tom Pouncey tried to charge my credit card for service that that already paid by my insurance company. The hospital retains the card details without authority. Mr Pouncey very dis-couteouce, almost rude. He should not be in customer service of a hospital, if at all, anywhere.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff