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Written by a patient
21st January 2019


Extremely poor service again. Left hand doesn't know what the right hand is doing. Messages not getting delivered. Extremely poor aftercare and the Spire accounts departments in Reading is quite frankly the worst I have have encountered, including extremely poor customer service and rude / threatening letters. For a private customer who is paying good money I expect a lot better service and respect which is a shame as the staff are quite lovely and helpful but everything else about Spire is quite unacceptable.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff