Southmead Hospital 2019-07-13 Person 4 5 0

I think two constructive suggestions. 1. tweek the processes so patients aren't referred to you with serious conditions and then have to wait weeks and make multiple phone calls to find out what's happening. Even if you can't give them an appointment straight away a quick email or phone call would be helpful. 2. Nurses leave mobile phones in their lockers so that if they are asked to accompany a porter whilst he takes a patient to another part of the hospital you converse with the patient once the porter has gone. A hello would have been nice. On the whole the staff were fist class and the clinical care certainly was. A shout out especially to the lady taking around the lunch who was always so lovely and put a sandwich in the fridge for me trying to encourage me to eat. To the porter who could see I wasn't well so went out of his way to talk to me. To the domestic who was cleaning my room and talked to me as she did it. To the care assistants in A&E who took the time to make sure everything was ok and just that extra bit of care.