Westbury-on-Trym, Bristol, England, BS10 5NB
absolutely horrendous hospital to be honest. no one seems to know what they are doing. appointments not being sent out, constantly being cancelled or getting appointments that are not needed as yet another mistake has been made. unfair treatment off patients. lack of care and understanding and not paying any attention to what you are actually saying and will not Own up when they are wrong. have come across deceitful,dishonest untrustworthy staff. many different stories from many people in the same departments, lack of communication and not sticking to their word. Being passed from department to department because no one will take responsibility for a mix up. Or having to chase a department up because they have neglected you and forgot about you. Even sitting in the hospital and have the person you are meant to be seeing actually leave and go home and being told "oh sorry they must have forgotten about you. Maternity side was brilliant when I had to be induced then have an emergency. C-section in 2015 unfortunately have no faith in the rest of the hospital :(
An overall positive experience of the time my mother was in receiving major surgery. All the staff were hugely supportive and caring. The only negative comment is the design of the building does not always lend itself to efficiencies given the distance between wards etc
I was seen within a few minutes of my appointment time. The staff were friendly and efficient. The treatment rooms were warm, comfortable and clean
The staff were very caring , friendly and kind
Southmead is a new hospital with up to date technology. The booking in is easy efficient and very clear to understand. It also caters for all our needs . We are very fortunate to have such a excellent neurosurgery department. Thank you .