Westbury-on-Trym, Bristol, England, BS10 5NB
I think I ha e reviewed before but I can’t thank the staff at the hospital enough for all my care, operation and aftercare. Particularly Alex, Dafydd and an amazing nurse who work the night shift after my operation.
Apart from the long wait and mix up between appointments, was a little frustrating having to wait for an hour and 20 mins from the time you were booked in, especially when having to use public transport to get from Exeter to Bristol and across Bristol in a rush before the appointment. Apart from that I was more than happy with everything at the hospital.
absolutely horrendous hospital to be honest. no one seems to know what they are doing. appointments not being sent out, constantly being cancelled or getting appointments that are not needed as yet another mistake has been made. unfair treatment off patients. lack of care and understanding and not paying any attention to what you are actually saying and will not Own up when they are wrong. have come across deceitful,dishonest untrustworthy staff. many different stories from many people in the same departments, lack of communication and not sticking to their word. Being passed from department to department because no one will take responsibility for a mix up. Or having to chase a department up because they have neglected you and forgot about you. Even sitting in the hospital and have the person you are meant to be seeing actually leave and go home and being told "oh sorry they must have forgotten about you. Maternity side was brilliant when I had to be induced then have an emergency. C-section in 2015 unfortunately have no faith in the rest of the hospital :(
An overall positive experience of the time my mother was in receiving major surgery. All the staff were hugely supportive and caring. The only negative comment is the design of the building does not always lend itself to efficiencies given the distance between wards etc
I was seen within a few minutes of my appointment time. The staff were friendly and efficient. The treatment rooms were warm, comfortable and clean