Southend Hospital

Prittlewell Chase, Westcliff on Sea, Essex, England, SS0 0RY
 
1 2 3 4 5 46 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing all reviews
 
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1 2 3 4 5
Written by a carer
5th February 2020

WARNING: Windsor (Dementia) Ward Worst hospital I have ever had to deal with Consultants/Doctor/ nurses/ Ward staff do not volunteers any information, what so ever and avoid answering questions. Relatives a basically I ignored! Awful experience, relatives of patients treated as if they had dementia too!!! Working for a better workplace, - patients are just an irritation!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
3rd September 2019

ITS THE WORST HOSPITAL IVE EVER BEEN IN A FEW DOCTORS DONT GIVE YOU THE CHANCE TO ASK QUESTIONS OR THEY EVADE THE ANSWERS FOOD ISNT WORTH EATING AS MOSTLY COLD OR LUKE WARM NURSING STAFF OK WEEKDAYS BUT WEEKEND STAFF WERE NOT HELPFUL NEVER INFORMED TILL LAST MINUTE IF GOING FOR XRAY AROUND BED AREA WASNT CLEENED UP EVERY DAY CLEANERS WERE SLOPPY IM DEAF BUT THEY INSISTED TO KEEP TALKING TO ME EVEN THO I COULDNT HEAR THEM

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
16th August 2019

Very poor service, told one thing by one then 5 mins later something completely different.. compromise your health with bad advice.. complaints procedure is shocking.. give you a time scale to respond then miss it by a week!! Then ignore all your comments about what happened and try and put a positive spin on it.. Failed on both counts!!!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
30th April 2019

All I can say is don’t critique a hospital till YOU have stayed in it. The hospital is amazing, even in tough times you are treated with the best by the best and best of all it comes with a smile!!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
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1 2 3 4 5
Written by a patient
28th November 2018

Good

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
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Written by a patient
10th October 2018

I have had to use this Hospital various times over the last few years, I have always had faith and confidence in the NHS (Its the very best Health Service in the world bar none. Have always had a great and helpful treatment here with a care service and dedicated staff on hand to answer any questions I might have had. considering the pressure the health service is under at the moment they all do a fantastic service to the community, I cannot thank them enough

Recommend
1 2 3 4 5
Dignity/Respect
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Involvement
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Written by a patient
3rd August 2018

During my treatment for breast cancer i attended Southend hospital for my chemotherapy, PICC line insertion and radiotherapy. I was treated very well by professional and friendly staff. The chemo unit was NOT the dreadful experience i thought it would be, it was excellent. Apart from the problems parking (my radiotherapy was often completed before my husband had parked the car) I cannot think of any aspect which could be improved.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
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1 2 3 4 5
Written by a patient
27th July 2018

I have had to use Southend Hospital many times, always find the staff helpful and kind. Although extremely busy, as everywhere in NHS nowadays, I always feel well cared for.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
15th July 2018

The appointments system simply does not work. No consideration given to waiting times defined in the NHS constitution. Complete lack of contact.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
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Staff
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Written by a carer
19th May 2018

Fantastic service and care was seen in under an hour by nurse xray and doctor , amazing care couldnt recommend highly enough

Recommend
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Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
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Cleanliness
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Resources

Short link to review Southend Hospital: http://iwgc.net/eb4xy