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22nd November 2021


i was at the A & E from just after 9am and didn’t leave there until 5pm i was laid in a trolley until about 2pm waiting for an x-ray because the doctor had forgot to sign the paperwork so a porter could take me The doctor who dealt with me was lovely lady and they’re all rushed off their feet,i was in a bay next to an alcoholic man who was swearing and talking about his genitals hurting but in words not that nice He went against advice and disappeared off outside for a cigarette and the care staff said well he does smoke 50 a day,he then came back and got a medical detox waiting for him and was on his way again by dinner i actually put off coming because i thought it might take a few hours but not 8 hours.i asked for some water to take my medication and was given a drink by the doctor i’d had nothing to eat all day and all i wanted to do was to get home as i was in pain The doctors and nurses work tirelessly but the new system is terrible

Suggested improvements
Things were actually quicker when things were done the old way ,where you saw a doctor,then went for x-ray and come back to see the doctor I can understand why some people just don’t want to come to be seen because of the wait times and nothing yesterday was held up for anything covid related that i noticed so i don’t understand why it took so many hours,even the nurse agreed with me and another man who was there the same amount of time as me .

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff