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18th November 2021


I was boked in for 11am for scan and to meet the consultant. I had my scan and was waiting for my consultant from 11:20am....I had to wait in the waiting area until 2pm. I later heard the consultant had their dinner and breaks whilst I waited hungry not knowing why there was a delay. I am 32 weeks pregnant, hungry and have to work that time back at work. My husband had to wait outside for all of that time as well without any seating as that it the current policy. In addition since I became pregnant I have NEVER seen the same midwife or consultant, they have always been different both at scunthorpe hospital and at the Isle midwives. I have had 4 midwife appointments and 4 consultant seeing a different person each time, which doesn't give me comfort or confidence.

Suggested improvements
Informed me of the delay. I could have got food and come back. Organise staffing better as the waiting room was packed with women which had delays of 2 hours from their appointment time. Arrange appointment times that are realistic and amend them if people are off work. Allow pregnant ladies to see the same midwife and consultant. I come in the same times and days each time I've gone to an appointment but they're still never the same.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff