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Attending appointments, reminders by texts were excellent and not just a day before. Having casts put on and taken off after my operation - very well looked after. Only comment I would make is that when a cast is being removed for the first time at least, inform the patient of how loud the 'saw' is and that vibrations will be felt (it was my first time and it felt weird then made me laugh a little as the vibrations 'tickled' me).