Dudley, West Midlands, England, DY1 2HQ
I went to Russell’s Hall surgical assessment ward for a suspected appendicitis. The ward was fairly busy so I was prepared for a wait. At first everything seemed fine until other people started complaining about the length of time to get treatment. No information was relayed to patients about progress, no doctors were available for long periods of time in the end I waited over 12 hours and decided to leave after been told no doctors were available. In my opinion this system isn’t working at all and could be potentially dangerous to patient care.
I as a patient have always received good care when i have been admitted to this hospital and also as an out patient. I have always found the staff to be friendly and helpful. I have received outstanding treatment in order to make a full recovery from serious illnesses on more than one occasion. If it was not for my treatment at this hospital, i don't think i would be here today, so i am truly grateful for all that was done for me.