Royal Stoke University Hospital

Formally City General Hospital , 578 Newcastle Road, Stoke-on-Trent, England, ST4 6QG
 
19 reviews

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Written by a patient
12th January 2020


Was referred to the Ambulatory Emergency Care Unit on Thursday 10th January 2020 from the Health Centre in Hanley for checking for a blood clot with suspected Cellulitis of the right leg. The procedure was streamlined in a clean friendly atmosphere with utmost professionalism. I had to use a mobile chair and porter to get to the unit due to my leg and COPD. I was given the all clear for a a blood clot given medication for that night and a prescription. On leaving we asked for a porter only to be taken back down to main reception by the receptionist at the unit. She was really kind, helpful and couldn't do enough. Don't know her name but thank you so much. All in all a top notch unit with lovely staff.

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Written by a patient
6th June 2019


Most things about my 7 week stay in hospital was fine the nurses in general were really lovely the only complaint and is what is putting me on edge as i have to go in again for a month soon is the night staff on scu especially the chinese man he was quite rough and cruel . I had trachy in and i was chocking on rubbish and staryed to panic a biy and he teated me like a animal.well worse than that really. But other than that i cannot fault the care. Beautiful people xx

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Written by a patient
17th October 2018


The staff in the hospital were brilliant, the only downside with Stoke, which I appreciate is a difficult problem to solve is the parking situation, particularly during visiting times.

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Written by a carer
18th July 2018


My mum was left sitting in urine. Staff refused to do urine test for infection.No dignity afforded my mum proud independent person before she became ill.

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Written by a patient
28th May 2015


After serious epileptic attack which resulted in several bone injuries. Requested anti convulsant medication which had missed, almost had a second attack until visitor intervened. Was not local so got red cross to drop of at station even though I could hardly walk and was 200 miles away from home. 'not there problem' and not as non local would not put me into another hospital. Staff completely indifferent to my needs and circumstances.

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Written by a patient
22nd May 2015


Royal Stoke University Hospital is excellent

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Written by a patient
12th May 2015


Don't cancel operations. Don't make a person with diabetes hi with out food or fluids on the understanding that they will be going to theatre nil by mouth. Sliding scales. No need to be on sliding scales of you were given the correct information. Poor pain relief due er to being on an intravenous drop, got white until morning to have a second cannula put in as only strain people can do this and guess what they ll home. Do people not get I'll at night. ROYAL STOKE PROMISE SO MUCH DELIVER SO LITTLE.

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