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Royal Orthopaedic Hospital
2020-02-17
Person
3
5
0
Written by a patient
Written by a patient 17th February 2020
I wish I had the opportunity to speak to the surgeon post surgery to have any of my queries answered, I was only able to speak to the nurse who didn't have all of the information.
Also is as given an appointment date on Saturday, someone else's cancellation slot but when I went for my appointment they couldn't find my paperwork was said I had cancelled the appointment and I hadnt. This resulted in a 5.5 hour wait in which I was eventually just sent home after fasting and returned on the Monday.
The receptionists were very kind and professional as we're the nurses.
3rd March 2020
Response from Royal Orthopaedic Hospital
Thankyou for your feedback. I am sorry that we were unable to resolve this for you at the time of your visit and will share this with the whole team . I hope that you are now recovering well from your procedure . Kind regards Donna Dudley Senior Sister ADCU