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20th May 2021


I have recently been in a number of Hospitals in the West midlands and have been subjected to poor care and bad manners I came to ROH expecting the same, my goodness what a surprise from the Porter to the Guy that carried out my biopsy and everyone between, pleasant, helpful, caring and light hearted. To Senior Management well done for engendering the atmosphere where this attitude can be nurtured, to all the Staff, even more well done for your efforts in making me feel like somebody gave a toss Thank you all so much and please carry on with the same attitude and spirit Much Appreciated Dave Burr Day Care Primrose Ward R405919

Suggested improvements
Provide me with the winning lottery numbers Doh

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff