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Royal Orthopaedic Hospital
2022-06-11
Person
1
5
0
11th June 2022
I had the worst experience ever at this hospital when going to visit my over 70 year old mother who had a knee replacement. On the 1st visit to ward2 very rude staff very disrespectful talking down to visitors and making rude remarks. On the 2nd visit Making up there own visiting policies when questioned to see the policy after 30minutes of waiting the policy could not be located it was also not stated in the paperwork we were given or even mentioned to us.i was disgusted with the way the ward manager spoke down to me for no apparent reason trying to provoke a reaction I refused to retaliate and walked away. If there was a minus 5 star i’d give them that
Suggested improvements
Change the staff on ward 2 absolutely disgusting service patients are coming there with no choice for treatment however they dont need to be mistreated very rude and disrespectful staff even the ward manager amber very bad attitude