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Royal Orthopaedic Hospital
2021-06-06
Person
5
5
0
6th June 2021
I have been a patient of ROH since July 2017, recently spending 2 weeks on Ward 12. The entire team on this ward are truly fantastic. There is absolutely a culture of ‘patient first’. Everyone from portering staff to housekeeping introduces themselves and are friendly, happy to be at work; a more functional team I have never witnessed. Thank you all.
Suggested improvements
The only area that can be improved is the bank staff used at night. Unfortunately some of these let the high standards down both in terms of nursing care ( politeness/friendliness) and ability ( IV protocols).