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Royal Orthopaedic Hospital
2021-08-24
Person
5
5
0
24th August 2021
It was hard to give "stars" on all questions as I am only sending feedback on a phone call I had last week with the Receptionist (Gloria) in your X-ray department. I called to query a referral that my GP had sent through and she was so patient, calm and professional. My address was incorrect on your local system and she was able to change this in order that any appointment would go to the correct address. Gloria then trawled through 300 emails to find my referral. The GP had not completed the email referral correctly so she took the time to phone the surgery and ask for a re-referral. It really isn't often that someone will go that Extra Mile, but Gloria most certainly did. Please say thank you on my behalf.
Suggested improvements
Nothing