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Royal Orthopaedic Hospital
2021-09-08
Person
1
5
0
8th September 2021
My 9 year old son had an appointment recently with the orthotics department for collection of a spinal brace.
My son is completely wheelchair dependent and requires a hoist to be lifted.
The treatment room is very small and doesn’t have very much space. As a result, We couldn’t hoist him safely and certainly with any dignity. I’m sure that your moving and handling team would be very dissatisfied with the procedures that the orthotist undertook. My son had to then try and have the the spinal brace fitted once we did mange to get him on the examination bed to ensure that it fitted properly. Because the examination bed is so small, and there was limited space in the room, when the orthotist tried to turn my son, he nearly fell off the examination bed but luckily I was close by to catch him.
Suggested improvements
Provide larger, wheelchair accessible rooms.
Ensure that staff are up to date with manual handling rules and procedures
Provide larger medical beds for examinations and procedures
Treat patients with dignity and respect