Royal Orthopaedic Hospital

Royal Orthopaedic Hospital 2021-08-24 Person 5 5 0

It was hard to give "stars" on all questions as I am only sending feedback on a phone call I had last week with the Receptionist (Gloria) in your X-ray department. I called to query a referral that my GP had sent through and she was so patient, calm and professional. My address was incorrect on your local system and she was able to change this in order that any appointment would go to the correct address. Gloria then trawled through 300 emails to find my referral. The GP had not completed the email referral correctly so she took the time to phone the surgery and ask for a re-referral. It really isn't often that someone will go that Extra Mile, but Gloria most certainly did. Please say thank you on my behalf.

Nothing

Royal Orthopaedic Hospital 2021-08-21 Person 5 5 0

Excellent Hospital

Royal Orthopaedic Hospital 2021-07-23 Person 5 5 0

Ever since I walked through the door with my hip problem every person has been absolutely incredible. From the Sergion to the chap in the car Park The attitude is all the same. You are the reason they come to work and your health is always the number one priority. It would be unfair to single out individual as they are all totally amazing . However I feel that I must mention a young sister called Yasmin. Not only was she incredibly good at her job she has an outstanding attitude to the care of the patient. Allowing no one or anything effect the recovery of the patient It was a privilege to have been treated in this outstanding hospital and it's staff. No one truly wants to be in hospital but I cannot think of a better place or person to have in your life at your time of need. I totally recommend every department and would actually look forward to being treated again in the future.. Thank You Thank you Thank you all so very very much . I'm forever in your debt x x x Alan Drew

Long handled toilet brushes Apart from that absolutely nothing Oops Air Conditioning for your excellent staff

Royal Orthopaedic Hospital 2021-07-18 Person 5 5 0

Great staff, friend and felt looked after

Royal Orthopaedic Hospital 2021-07-09 Person 5 5 0

i found the staff to be friendly and proffesional in all my dealings

Royal Orthopaedic Hospital 2021-06-27 Person 5 5 0

I was treated as if I was the only one in the ward, and so was everyone else. The care and attention was incredible, which I hope is a complement to the leadership of the senior staff. Thank you is never enough! Due to the number of people involved, a "box of Chocolates" is not appropriate, so, we have decided to contribute on their behalf to any Hospital fund you have available which we hope they approve?

Serve a Gin and Tonic????????

Royal Orthopaedic Hospital 2021-06-07 Person 5 5 0

Every single member of the team on Ward 3 were absolutely exemplary with their care & compassion during my time in the hospital! This was both Top down & Bottom up! Housekeeping, Care Assistants, Physiotherapists, Occupational Therapists, Trainee Nurses, Nurses, Doctors, Consultants all exceptional!

Time to respond to patient call buzzer could be slightly improved during busy periods!

Royal Orthopaedic Hospital 2021-06-06 Person 5 5 0

Very few Hospitals achieve their stated aims of high standards, patient first, dignity, respect... but ROH absolutely does.After a two week admission on ward 12, I was re-admitted to ward 1. Another excellent team where everyone is valued and as important as the next. The bar is set very high and whilst most comfortably reach these standards, a couple exceed them. Simi and Manjit; thank you both for your absolute dedication and care. Above and beyond.

As on ward 12, the night shift can be a week link due to reliance on Bank and temporary staff. Low numbers putting pressure on regular staff. Consequently standards slip, mistakes made, noise excessive. A first class hospital (and this is) must be first class for 24 hours a day, not just 12.

Royal Orthopaedic Hospital 2021-06-06 Person 5 5 0

I have been a patient of ROH since July 2017, recently spending 2 weeks on Ward 12. The entire team on this ward are truly fantastic. There is absolutely a culture of ‘patient first’. Everyone from portering staff to housekeeping introduces themselves and are friendly, happy to be at work; a more functional team I have never witnessed. Thank you all.

The only area that can be improved is the bank staff used at night. Unfortunately some of these let the high standards down both in terms of nursing care ( politeness/friendliness) and ability ( IV protocols).

Royal Orthopaedic Hospital 2021-06-01 Person 5 5 0

I was treated with great care and respect right from the time I walked in for a day surgery on 25May21 at the ADCU admissions unit, ROH (Selly Oak, Birmingham) to the time I was escorted to the car after a successful left bicep distal surgery on the same day. I would like to thank and appreciate the surgeon - Dr. Samuel Chan and the nurses and support staff - Marie Whitehouse, Pauline Jimu, Tina Lane, Jacqui Roberts and Yaz Taktam. All of them are awesome human beings and amazing professionals. They made me feel at home and all my stress and concern was gone. I wish them all the best in their careers :) Kind regards, Vijay

Nothing to add, ROH staff rocks, please keep up the good work.