Bristol Road South, Northfield, Birmingham, England, B31 2AP
Everything was very good. food excellent. Staff couldn't do enough for you. Only complaint I had (also with other patients) was that the ward was very cold and there was nowhere to turn up temperature.
The facilities and surgeons/physios were very good but at times, feeling so vulnerable, its easy to feel isolated and upset. Perhaps to encourage independence, we could have grabbers/more accessible nurse call buttons and also be shown about how the lights work etc. I also was refused a catheter removal by a male staff nurse who'd not even asked his colleagues. This was upsetting.
I have felt quite upset and lonely apart from my lovely companions. Felt asking for help with some people - I felt they could not be bothered but on the other hand, some of the staff have been lovely. Believe me, I fully understand these lovely nurses and doctors are wonderful and I respect them. But some could be off hand which upset me. Thank you for what you have done for me. I am very grateful. A little more care at night would be good. Sometimes when you are vulnerable you need a hug.
Check in system well organised & easy. The clinic was running approx 30 mins late but we were kept informed which was good. Everyone friendly & helpful. All my questions during my appointment with consultant were fully answered in an understandable way & never felt rushed even though they were running late.
Short link to review Royal Orthopaedic Hospital: http://iwgc.net/eb4vf