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Written by a carer
26th May 2018

We were disappointed by our outpatient visit to this hospital. I am a lawyer and have a lot of experience in dealing with confidential patient information. I do not feel the Royal National Orthopaedic Hospital cares about my information and was frankly quite concerned by the various data breaches I experienced whilst my daughter was treated by the hip surgeon. I could see another patients X-rays on the screen and read their letters whilst the doctor was outside fighting with a nurse. During the consultation the doctor used his mobile phone to take photos of my daughters condition which is rare, but I have no idea what they will do with my images nor how to get them removed. I contacted the hospital but the administrators seemed disinterested and passed me onto the doctor who has never returned any of my calls. Overall I did not feel the hospital was safe.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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