Royal Liverpool University Hospital

Royal Liverpool University Hospital 2023-10-24 Person 1 5 0

I was transferred to Liverpool Royal for a CT scan 4 days after giving birth. During my delivery the cord snapped and the placenta had to be manually removed. It turned out that I then caught an infection due to fragments of placenta still left inside me. When I was transferred to Liverpool royal, the behaviour from the staff was shocking. I had been given high amounts of strong medication, I was in a lot of pain and quite understandingly I was very anxious with having to be away from my baby. The staff treated me as is I was a scum bag, they made out that I was lying about the amount of pain that I was in and tried to accuse me of having post natal psychosis. They divulged aspects of untrue medical information to my partner of 6 months and acted with no companion, care or consideration in front of my partner and whilst I was treated alone. At one point during my time there I got of the stretcher to try and contact my partner to come in, I didn’t really know what I was doing as I had been given so much medication such as ketamine, morphine I just wanted someone with me. One nurse actually reeled me back to my bedside by my catheter. When I asked her why she did this and that this hurt, she accused me of lying and then another nurse also accused me of lying. After me becoming quite upset about this incident they then got a mental health nurse to come and talk to me and they tried to make out that I was mentally unwell. Once my partner arrived they told her untrue aspects of medical history. My partner reports that one nurse was trying to make out that I was not compliant when taking blood and she was very aggressive towards me despite the fact I was falling in and out of conciseness. She caused significant bruising on my arms where she had purposely dug the needle into my skin multiple times. Another time a nurse tried to inject me with lorazepam, in front of my partner despite there being no need for this injection as I was not aggressive ect just very distressed. Despite me refusing this injection they then persisted to get another staff member and both came in the room to intimidate me into having the injection. I was told I needed to shut up and be quite as there was someone dying in the room next door. I again refused the injection and it is a good job my partner was there other wise I dread to think what would have happened. After this I was then transferred back to Liverpool woman’s. Once I arrived the staff at the woman’s were very confused as to why I was accused of having post natal psychos and said that the way I was acting was due to me being in pain and being responsibly upset with the way I was treated. It turns out I did have an infection, I was given antibiotics then I went home a couple of days later. What went on at Liverpool royal is unbelievable and very scary. It has impacted me significantly and made me very very scared. What happened was very cruel and I hope it doesn’t happen to anyone else who has just had a baby. This made the first few weeks with my baby very difficult as I was still traumatised from these events. This event actually made me consider and think what if I did have post natal psychosis? Is this how they actually treat people with that mental condition. It’s very scary that society’s most vulnerable would be treated in such a way for a condition that is not their fault.

Royal Liverpool University Hospital 2022-03-12 Person 1 5 0

Treated with no respect long gaps between analgesia. Basic observations not done inconsistent information and guidelines staff not adhering to ppr

Royal Liverpool University Hospital 2022-02-24 Person 1 5 0

State of the building is appalling windows taped up with gaffer tape to prevent drafts which didn’t work, went to visit my husband found him with blue lips and hands . Despite repeated requests for a blanket none appeared so I went out and bought one. No communication between staff or relatives no involvement with discharge planning . Total disrespect to patients and their relatives. POCCU was excellent care very variable on other wards I cried with relief one night when I rang to enquire about my husband was and she was kind to me! Surgeons were excellent sad this isn’t followed up by the ward staff afterwards . A really bad experience.

Royal Liverpool University Hospital 2022-01-12 Person 5 5 0

Treated with the utmost care and dedication by wonderful friendly staff. And was looked after with dedication from the moment I got there until discharge. Could not rate the care any more highly a huge thank you to all

Royal Liverpool University Hospital 2021-03-29 Person 5 5 0

A great hospital. The staff treated me with dignity and respect. I highly recommend this hospital.

Royal Liverpool University Hospital 2021-03-20 Person 1 5 0

Thoroughly useless hospital, long waiting times in AandE, if you go there in the evening you'll be there all night, there's a dont care attitude among staff with emphasis being on sending as many people as possible home without proper examination, ambulaces with sirens and blue lights on drop people off in a and e then they face at least a5 to 6 hour wait daytimes to be even seen by a doctor, even then it'll be a junior doctor without experience or proper training, poor service, inadequate facilities, inexperienced doctors, rude staff, unclean toilets, no facilities for drinks or snacks. Shame on the place, it needs a complete overhaul.

Royal Liverpool University Hospital 2021-03-02 Person 1 5 0

I have just called the bloods department to get my wife’s results forwarded to her GP, the ladies in the department answered the phone laughing uncontrollably and signing (quote) ‘yodelay hoo we can’t hear you’ this went on for over 10 minutes before I had to hang up the call. Whoever was working at 12:44pm on 2nd March 2021 in this department should be terminated with immediate effect as they are unfit for such responsibilities. I can only suggest a full investigation and advise anyone that cares for their health and well-being not to have blood tests at liverpool royal hospital. This disgusting incident is an insult to the hospital staff that do operate in a professional manner and uphold their duty of care.

Royal Liverpool University Hospital 2021-03-02 Person 1 5 0

The waitstaff hospital ever there was bits out blood in the waiting room the staff are under qualified and very very rude. I’d rather stay at home and die than go in to the worst hospital in the country. Everyone who works there should be ashamed of themselves for how badly they treat people

Royal Liverpool University Hospital 2016-11-17 Person 5 5 0

This was the first time I have ever been to The Royal and I must say I was very impressed. Both times I was seen promptly and wasn't in the department too long and hardly any waiting time in between seeing various clinicians..... I couldn't praise this department highly enough, very efficient, courteous, friendly and above all professional... well done RLUH

Royal Liverpool University Hospital 2016-11-13 Person 5 5 0

No improvement needed! I was treated with the upmost respect and care!! Lovely nurses doctors and professors! Thank-you! The only bug bear is phoning for/changing appointments . The sheer amount of time and cost is unacceptable.