Royal Lancaster Infirmary 2018-01-11 Person 4 5 0

I just wanted to thank the breast care unit staff at RLI. I saw my GP re a problem on a Monday evening and by Tuesday am at 09.30 had been offered an appointment to be seen within48 hours. What a fantastic service. From the moment I entered the unit the reception staff were helpful and courteous.Val the nurse who escorted me to the room introduced herself as did all the staff I saw. Val was kind and reassuring to me and made me feel more relaxed. Mr. Famy the consultant was friendly, understanding and he definitely put me at ease.He talked to me in a manner easy to understand and reassured me and gave excellent advice. Louise who carried out my mammogram was friendly and explained the procedure beforehand which helped. The doctor who spoke to me after reviewing my mammogram immediately reassured me everything was fine and he again was polite and courteous. I wanted to take the opportunity to thank all the staff involved in my care today, in times of such pressure put upon the NHS the staff they are doing the most amazing job. I observed all the staff smiling at patients being friendly and reassuring and introducing themselves which I feel helps the experience feel easier. . so keep up the good work and thank you so much for making a stressful experience much easier.