Royal Lancaster Infirmary 2013-08-17 Person 1 5 0

I was sent by my G.P. as an emergency admission to A&E. My G.P. gave me a detailed letter which was available for staff . Despite this I was waiting one hour and ten minutes before anyone asked the question:- 'haven't you been seen yet?' I was subsequently triaged by a nurse, which was pointless as the G.P. had already done this! After asking why a doctor had not seen me I was accompanied to the Ambulatory Clinic. So estimated time for my EMERGENCY admission before seeing a doctor was almost two hours! The waiting room was a lonely place, devoid of caring staff with only empty disposable cups littered around and grubby walls to look at. It did not meet my expectation of a place of safety and care. To be expected to sit there feeling so very ill was inhumane. Subsequently my diagnosis was a stroke, which given all the guidelines about early diagnosis and treatment is VERY disturbing. MBHT has failed me. CQC please note.