Royal Lancaster Infirmary 2021-10-10 Person 1 5 0

Admitted to ward 16 for routine procedure and overnight stay.The admitting nurse showed no empathy to my nervous state,almost like I was an irritation to her. Was left alone for 3 hours until my operation,when the operating department came to collect me. I cannot fault the theatre staff,anaethastist,or my consultant in any way,they were fantastic and caring. On my return to the ward,I had to move beds,which I understand,but the ward was not busy at the time. This was at 6.pm. I received water,then was told I would have a cup of tea,this was brought at 10.30,I received nothing to eat,was told they’d bring a biscuit but again,this wasn’t forthcoming. So I was without food until the next morning.more than 24 hours. I was very upset about this obviously.. When I was discharged,I just received a letter.,no advice on showering,bowel moments,or any helpful advice. On leaving,I was expected to carry my bag downstairs,considering I had just had prolapse surgery,I finally asked a nurse to help me as was advised by my consultant not to lift. My experience wasn’t a nice one.And I would be reluctant to go to ward 16 again. In my experience,Kendal hospital is superb compared to ward 16