Report this review of Royal Lancaster Infirmary

If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.

Written by a patient
5th February 2018


I am a wheelchair user and I had just had staples in the back of my head. At the end of my visit I used the disabled toilet in the entrance area of A&E. I locked the door and then fell out of my wheelchair whilst trying to stand up and ended up on the floor. I shouted for help but no one came. I looked for an emergency pull cord but there wasn't one. I did spot a help button on the wall but it was waist height and in the corner behind the toilet so I was unable to reach it. Eventually my wife called at the door to see if I was OK. I told her I was on the floor and couldn't get up. She went to the reception desk to ask if they could open the door. They didn't have anything to use to open the door. It looked like it would unlock with a coin and a passing paramedic found a coin and tried to turn the lock. He was able to turn it part way but not enough to unlock the door. He tried for several minutes and was struggling as the lock was quite worn. During this time I had to get onto my knees and make my way to the door and unlock it myself. When the door was opened there was a crowd of people outside trying to help, and I felt ashamed and awkward. I don't feel that this is acceptable, especially in a hospital. If I had knocked myself out no one would have been able to get to me at all. Please can this disabled toilet be sorted out so that this doesn't happen again.

Recommend
Respect
Involved
Information
Cleanliness
Staff