Royal Infirmary of Edinburgh

Royal Infirmary of Edinburgh 2020-04-18 Person 2 5 0

Nurse at ward 210 at Edinburgh Royal infirmary called Kirsten who had long brown hair was horrible. I was going through a distressing period in my life and Kirstens manner was not what a nurse’s should be. She was rude, never smiled and I felt like I was annoyed her just by being there. I also heard her saying she hated being there and wished she was on a plane. Not professional to allow patients to overhear that. Shame as the other staff were nice enough.

Royal Infirmary of Edinburgh 2020-01-10 Person 5 5 0

I had a pacemaker fitted on the 8th January and was admitted to the Medical Day Case unit. I cannot speak more highly of the care I received from the nurses, Dr Scott and her team, and the delightful Hannah who was the cardiac physiologist. The ward was extremely busy but no task was too much trouble and they carried it out with a cheerful manner

Royal Infirmary of Edinburgh 2019-11-17 Person 1 5 0

I am a health proffesional my self and can appreciate the hustlw and bustle of a ward enviroment. However the general cleanliness of ward 107 leaves a lot to be desired. I have witnessed staff attending patients with out adhering to hand hygiene attening patients with same gloves on or doing bloods with no gloves on .Not washing hands between patients. No alchol hand gel at the beginning of ward 107 since Wednesday informed staff twice nothing done On visiting my relative found 2 bottles of urine on windowsill when i formed staff told to busy to remove been there since night time this was midday. My relative was left behind a screen at 10.30 to wash we arrived at 11.50 still behind screen bed soiled . His wife helped him change and cleared away his toiletries when asked about bed told cant change it is lunch time. Soiled sheets in view for all to see how appetising. My relative has a stoma and changed his bag when attending to his washing needs informed nursing staff bag on floor still there 2 days later his wife picked up to place in clinical waste. Have witnessed staff being degrogative to a ethnic minority man as she thought he couldnt understand English. Is all the basic care forgotton about now.

Royal Infirmary of Edinburgh 2019-09-03 Person 4 5 0

Was admitted to respiratory ward 204 last aeek. Care was excellent. Special mention to csw izzy who was a day of sunshine when she came in always happy and cheery. She is an asset to the ward. Well done and thank you all. Jackie

Royal Infirmary of Edinburgh 2019-08-08 Person 3 5 0

Doctors with extremely poor knowledge of medicine in surgical obs unit and gaenecology

Royal Infirmary of Edinburgh 2019-05-23 Person 5 5 0

On the morning of Friday, 10th May, whilst visiting Edinburgh for a few days, I was admitted to your A&E department via an ambulance after having fallen on a cobbled street in the new town. The treatment, care and consideration shown to me by your excellent staff was second to none. It took a while for them to get my pain under control but at every step of the way I was kept informed of everything that was being done and of all the drugs that were being administered (NB: wasn't keen on the Ketamine but it did enable the staff to put my dislocated elbow back into place!) I was transferred to ward 109 where I spent the next 24 hours. Once again, I have nothing but the utmost praise for EVERY member of staff on the ward. They made me feel as if I was the only patient in their care. So, my sincere thanks and gratitude to you all. I am in your debt. Kath Harrison.

Royal Infirmary of Edinburgh 2019-05-23 Person 4 5 0

On the whole I received great care. I found most of the nurses to be of the highest standard and they were able to attend to different matters ably and speedily, others would just keep saying they would attend to it later perhaps hours later after many prompts. Also after major surgery a help to get out of bed is not too much to ask rather than making you do it all yourself to which in my mind served no purpose other than to upset me and cause unnecessary pain. Nurse Jessica was an exceptionally able and capable nurse.

Royal Infirmary of Edinburgh 2019-04-18 Person 5 5 0

My husband Robert was admitted to the ERI on Saturday 16th March 2019 having been knocked down by a people carrier, he had also been fighting cancer for over two years. It was found that he was suffering from bleeds on his brain and chest injuries, he lost the ability to communicate, and watching him suffer was so difficult. The care and attention given to him from arriving at the hospital was wonderful. My husband was transferred to the High Dependency Unit where he was under the care of the most lovely, caring and dedicated team who looked after him. My family and I are forever grateful to them all but especially to the very lovely Laura who not only looked after Robert so very well but she also lovingly supported myself and my family throughout the time he was in the ward. On the 18th Laura went with Robert and the family to Ward 107, where he was taken care of so lovingly by Fiona and then by Geeta and her amazing team. Everyone of the staff worked so hard to keep Robert as comfortable and painfree as possible until he very sadly passed at 4.20am on the 19th April. My family and I honestly cannot thank and praise every member of staff highly enough, not only in their fantastic care of Robert, but also for the wonderful care and support given to myself and my family. Thank you all from the bottom of my heart, you are all a real credit to your profession, the ERI is very lucky to have such a fantastic team.

Royal Infirmary of Edinburgh 2018-11-08 Person 5 5 0

I have just been discharged from RI. The care and understanding was outstanding. There were difficult patients who were dealt with empathy and understanding. There were very busy days and I never heard one grumble. There was only one thing that I would change and that is a person to answer phones. They go all the time and staff are just to busy to deal with this.

Royal Infirmary of Edinburgh 2018-11-04 Person 1 5 0

I was admitted to ward 102 for heart surgery but sadly decided not to go through with it due to the poor standard of care in the hospital, I'll be going elsewhere for the op if I can, they lost my medical reports twice, then I didn't get to discuss maters with anyone once they did have the reports, also the aftercare is far from good.