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Written by a carer
26th December 2018


I am writing this review on behalf of my mum. She was taken to the hospital by ambulance as an emergency. She needed an urgent operation. The Royal Gwent Hospital doctors and nurses have been amazing. Their care of my mum has been second to none! They have explained everything about her treatment and care in a way she (and her family) can easily understand. Mum has been treated with respect and dignity from everyone, every step of the way. She will remain in hospital for a few weeks to come. Everything is done to make her feel comfortable. All staff are so approachable and friendly, and don’t mind us asking questions about mums treatment. The nurses are very professional, yet so friendly and kind, which means mum feels completely at ease with them. This is the NHS at its best. Regardless of the complaints bantered around in the press about the NHS, I believe that we have the best healthcare system in the world, and the Royal Gwent is a shining example.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff