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The Royal Free Hospital 2025-10-27 Person 2 5 0

Gynaecology doctors were excellent, cleaners good, nurses largely unqualified and unresponsive, night sisters lacked compassion and action. After my major gynae surgery my named nurse was a nursing assistant and could not help when my hand swelled up with fluid from drip set too fast. I kept asking for a qualified nurse or doctor to slow the drip but no-one came for 7 hours until a qualified nurse came on shift and saw my hand and slowed the drip which had been set too fast and no-one checked. No doctor checked me for 36 hours. My stay got worse as the nurses and the pharmacy had apparently 'run out' of my pain relief and I was in agony - no joy for days and I was discharged with none of my prescribed meds. My ward admitted patients from A&E all night long and the noise was awful. Patients came up with their friends, and they, including men, used our patients' WC and made a mess. A patient opposite my bed had her family round her all day and they were coughing and sneezing all the time - and I was trying to recover from major surgery. The night sisters left the bright overhead lighting above our beds, were unfriendly and never turned it off, despite me getting up to ask them. I dread ever going to the Royal Free Pond Street again.