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Written by a NHS patient
13th March 2022


Emergency department experience was poor. They were very quiet - only 2-3 patients - but just left me for hours on a trolley shivering with shock. Wouldn’t give me a blanket. Ignored me for hours. I had a head injury and needed glueing but that took 4 hours. I would understand if they were busy but staff outnumbered patients but just standing around chatting.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe