The Royal Free Hospital

Pond Street, London, England, NW3 2QG

 

Recent Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Written by a patient
10th January 2020

The staff were all friendly and halpful, whilst being very professional in their approach. The hospital was clean and well appointed with a pleasant, well stocked and comfortable cafe. I felt cared for during my three days there as an out patient.

Recommend
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Dignity/Respect
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Written by a carer
1st January 2020

Absolutely the worst hospital in London. Dirty, unprofessional and totally incompetent.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Written by a patient
29th November 2019

I sm 32 weeks pregnant was in very heavy pain i called they told me you have to come yo see you when i went the Labour ward entrance is locked you have to ring and they will open the doors for you i have to wait outside like 5 minutes and keep ringing nobody opens till a nurse came she wanted to enter she opened for me i went in the triage i saw a nurse sitting i explained and she gave me a feeling i am not welcome her name is lizzy and she said have a seat she didn’t took my name nothing and i said yo her i was waiting outside till someone opens the door why nobody opens very calm she answered because we are too busy to open the door and she let me wait for 40 min and then she said i have yo monitor you and the baby on the device i stayed on the device 30 min and then she took everything off and said midwifes are very busy they have yo see you i asked when she said i don’t know so i waited my total waiting in the triage reached 1 £hour and 50 min so i asked do you know how long i have to wait to see the midwife she answered no i don’t they are very busy i asked but do you think 15 minutes or 1 hour or 2 or 5 hours she answered i don’t know then i said i will go home please she said but midwife have to see you i said ok when if you don’t know she then said ok but you have yo fill an discharge form that is on your responsibility i said you didn’t gave a choice i will put my comment abd will sign your letter that you the most care about but people not important so i have written everything and signed it and went home and decided even if i die i will not go again and wait if i give birth i just see if it really ready for labour thanks to google information and then will call the ambulance my friend she had the same issue and assume all woman who have unfortunately singed to give birth in the royal free hospital have the same bad experience with this hospital

Recommend
1 2 3 4 5

Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
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Cleanliness
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Staff
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Written by a carer
17th November 2019

The receptionist Brigitte is very pleasent helpful and friendly. Well done.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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Written by a patient
24th September 2019

Amyloid clinics care is second to none and the royal free hospital

Recommend
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Dignity/Respect
1 2 3 4 5

Involvement
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Information
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Cleanliness
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Staff
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Written by a patient
29th August 2019

The hospital and the staff are very kind and helpful.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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Written by a patient
28th August 2019

All staff are very friendly and helpful, the hospital is always very clean well looked after.

Recommend
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Dignity/Respect
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Involvement
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Information
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Written by a patient
21st August 2019

I have to visit the Royal Free (NAC) for my rare illness. I am always politely received and assisted with all the people I meet within the particular area of my illness (NAC)

Recommend
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Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
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Cleanliness
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Staff
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Written by a patient
19th August 2019

I have total confidence in the Royal Free Hospital and all the staff.

Recommend
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Dignity/Respect
1 2 3 4 5

Involvement
1 2 3 4 5

Information
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Staff
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Written by a patient
13th June 2019

All staff were very professional and courteous. All appointments were on time to within a few minutes.

 
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