The Royal Free Hospital

The Royal Free Hospital 2026-01-11 Person 5 5 0

I have regular colonoscopies at the Royal Free. And the staff there are fantastic. They are efficient, run to time and I’m very impressed with the service that they offer. Thank you so much for looking after me.

The Royal Free Hospital 2025-12-22 Person 5 5 0

It is a very nice and clean hospital. All the staff i interacted with was super helpful

The Royal Free Hospital 2025-11-14 Person 5 5 0

It has been almost four months since I donated a kidney to my husband, and I feel incredibly fortunate to have had Mr Prodromos Laftsidis as my Consultant Kidney Surgeon at the Royal Free Hospital. From my very first consultation, he put me completely at ease — taking the time to listen to my concerns and clearly explain every aspect of the procedure, including both the benefits and potential risks. His calm, reassuring manner inspired great confidence before and after surgery, which was invaluable during such a challenging time. Mr Laftsidis’s exceptional surgical skill, combined with his compassion, professionalism, and excellent communication, made me feel as though I was his only patient. He also has a wonderful sense of humour, which he shares at just the right moments to lighten the mood. I am deeply grateful for his outstanding care and dedication, and I would wholeheartedly recommend him to anyone in need of a kidney specialist or surgeon.

The Royal Free Hospital 2025-11-07 Person 1 5 0

The Royal Free Hospital Rheumatology department is appalling, they make video appointments with you, you log in and 3 hours later, you try to call and then email PALs and they tell them to contact you. If this happened once I would let it go, but now it’s the third time, and “I forgot or am busy” doesn’t wash by the third time.

The Royal Free Hospital 2025-10-27 Person 2 5 0

Gynaecology doctors were excellent, cleaners good, nurses largely unqualified and unresponsive, night sisters lacked compassion and action. After my major gynae surgery my named nurse was a nursing assistant and could not help when my hand swelled up with fluid from drip set too fast. I kept asking for a qualified nurse or doctor to slow the drip but no-one came for 7 hours until a qualified nurse came on shift and saw my hand and slowed the drip which had been set too fast and no-one checked. No doctor checked me for 36 hours. My stay got worse as the nurses and the pharmacy had apparently 'run out' of my pain relief and I was in agony - no joy for days and I was discharged with none of my prescribed meds. My ward admitted patients from A&E all night long and the noise was awful. Patients came up with their friends, and they, including men, used our patients' WC and made a mess. A patient opposite my bed had her family round her all day and they were coughing and sneezing all the time - and I was trying to recover from major surgery. The night sisters left the bright overhead lighting above our beds, were unfriendly and never turned it off, despite me getting up to ask them. I dread ever going to the Royal Free Pond Street again.

The Royal Free Hospital 2025-08-01 Person 5 5 0

Our son has been under the care of the Urology department at the Royal Free Hospital for some time, and we have been very grateful for the consistent care and support provided throughout his treatment. Dr. Darrell Allen, in particular, has been exceptional—both in his clinical approach and in the kind, calm manner with which he communicates. During one of the investigations related to his urology condition, an incidental finding was identified, which led to further imaging and specialist follow-ups. While we are still undergoing additional check-ups and don’t yet have a final diagnosis, we wanted to acknowledge how quickly the hospital acted, and how reassured we felt knowing that things were being investigated thoroughly and professionally. The medical staff have been helpful and compassionate, and communication with consultants has been clear and timely. We appreciate the attention and care our son has received so far. A suggestion : One point of concern we’ve experienced is the parking situation at the hospital. It can be very difficult and stressful to find parking, especially when attending time-sensitive or emotionally heavy appointments. A more accessible or better-managed parking system would greatly improve the overall patient experience, especially for those visiting with children or dealing with ongoing medical concerns. We’re still on a journey with more tests and follow-up appointments ahead, but we feel confident knowing that our son is in good hands at the Royal Free.

The Royal Free Hospital 2025-06-17 Person 1 5 0

ED same day emergency care (SDEC) dire at night. Too many patients not enough staff, no way to have your care reviewed if you deteriorate in the waiting room. No adequate pain relief. Really, really unsafe. If you can, take your chances with another hospital.

The Royal Free Hospital 2025-03-20 Person 4 5 0

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The Royal Free Hospital 2025-02-01 Person 3 5 0

The private unit at the hospital was clean and tidy. I was very happy with my consultant and his care, but I was a bit disappointed by the nurses' care in the private unit. When on the ward, I struggled to get help when needed and pain relief in a timely manner. Overall I would say the private unit at the Royal Free was good.

The Royal Free Hospital 2024-12-13 Person 1 5 0

Worst experience of my life! Their 5000 numer is a joke, can be on hold for 2 h and still wont get through, they book app very randomly, never check availability with patient and then never call at the time of the app anyway, doctors prescribed meds that were harmful for my other conditions, 4 hour wait in pharmacy is a standard and no possibility ever to call back any dept in the hospital, doctors dont bother call the patients, rather leave messages they will call in few weeks, formal complaints cant help anything either. STAY AWAY FROM THIS HOSPITAL. never again!