royal-free-hospital

The Royal Free Hospital

Pond Street, London, England, NW3 2QG
 
102 reviews

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Written by a NHS patient
21st February 2024


I have been to the RFH many times over the last few years, mainly due to cancer treatment and associated side effects. I have always been treated with excellent care, attention, professionalism and respect. And this was particularly so as my main cancer treatment was during Covid. My recent treatment continued with this high standard of service "delivery". Given the long standing (unnecessary in my view) pressures on the NHS to be able to be consistent in maintaining these high standards is exemplary. Long may this continue and thanks to all staff involved.

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Written by a NHS patient
10th February 2024


Every staff member we encountered was kind and helpful at all times, the premises were relatively spacious and clean. All showing what great (yet underpaid) people work at The Royal Free Hospital.

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Written by a NHS patient
24th January 2024


Thank you to the Doctors, nurses and staff that looked after me. From consultation, operation and recovery, professional, caring and friendly.

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Written by a NHS patient
16th October 2023


I received great care

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Written by a private patient
14th September 2023


Whilst the decor is a little dated and the infrastructure needs some updating the nursing team - and that’s the bit that matters were outstanding! Fantastic care - nothing was too much trouble.

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Written by a NHS patient
11th August 2023


All the staff on the ward were very helpful, caring sometimes going above and beyond for some very needy patients. They work long hours but nothing was ever too much.

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Written by a private patient
27th July 2023


If you are going Private through this Hospital i suggest you think very hard before doing so. The nurses are the worst , they have no compassion and are extremely rude . My daughter was in a lot of pain and rang the buzzer several times , it took 35 minutes for a nurse to attend and then then tells her ' we heard you the first time '. After she complained the next injection was a bit force full and painful . I have also seen the responses from the hospital to al the other negative comments and to be honest they are poor and pathetic and almost repetitive . Royal Free , you guys should hang hour heads in shame , its just not good enough and it doesn't seem like you are going to improve any time soon , such a shame . This country is broken and the money we pay for the service in the UK just doesn't measure up , we now live in a society in this country where nobody is listening and nobody cares .

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Written by a NHS patient
11th February 2023


My name is Mayank Gulati. I had a Whiple Surgery done by Dr Charles Imber on 07 September 2022. He had done very well. Really great experience with him. He is like a god to me who saved my life. Really helpful and excellent doctor.

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Written by a private patient
2nd January 2023


I had surgery at the Royal Free as a private patient in summer 2022. Every step of the process was very efficiently managed from the pre-op prep work and registration to surgery and post-surgery recovery. The rooms on the private floor are very nice and the food is tasty and plentiful. Everyone I engaged with from the admin to the ward to the operating room staff (incl. a great anaesthetist) were very warm, caring, competent and efficient. It is now my preferred hospital for any treatments/ exams and I can highly recommend it.

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Written by a NHS patient
19th November 2022


I'm being treated privately for breast cancer. 24 hours after finishing my first chemotherapy I had to inject myself with pegfilgrastim against neutropenia. I started to have breathing difficulties, so I rang the emergency number of the private hospital. They advised me to call 999 to get to the nearest A&E as it was a symptom of anaphylaxis. As ambulance waiting times can be hours my husband drove me. When I checked in at the Royal Free at 21:30 on 16th November I was completely ignored and told that because I was talking I could obviously breathe. So they refused to send me to A&E and sent me to the Urgent Treatment Centre instead. I rang the emergency number of my hospital again asking what to do. They said that I needed to insist to be sent to A&E. But again I was refused and told I wasn't an emergency, full stop. After sitting in the UTC waiting room for one and a half hours gasping for air, a nurse came to take a blood test and do an ECG. I was told that a doctor would see me around half past midnight and was sent back to the packed and dirty waiting room. There was a water machine but no cups, and the machine in the hallway was out of order. By 2am my breathing started to ease and my husband and I left around 02:30 without ever seeing the promised doctor. All staff had gone on a long break. On checking out I was told I could pick up my blood test and ECG in the emergency reception. I was told that they are not ready and that I should come and pick them up the next day. Surely, the whole point of having a blood test was to check for anaphylaxis protein, as per NICE guidelines. I rang my emergency number again and they were absolutely shocked about the way I was treated at the NHS. The only communication I received from the Royal Free was a text message today asking for a feedback about my "experience". Needless to say that I didn't get any of the test results I asked to be emailed to me.

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