Royal Edinburgh Hospital

Morningside Terrace, Edinburgh, Scotland, EH10 5HF
 
18 reviews

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Written by a NHS patient
5th October 2023


Brendan Mallow was meant to be asking me about my mental health and my recent attempted suicide. The entire meeting he made me feel stupid, worthless and like everything about my mental health was my fault. The second he left the room I started crying and lost faith in any mental health support provided by the NHS. Forgive my language but he treated me like shit and made me wish my suicide attempt had been successful. No medical professional has ever made me feel as disgusting. His tone and the contents of what he was saying were rude and patronising. He downplayed my mental health struggles, chalked it all up to drug abuse (for a drug I have tried once and never plan on trying again) and blamed my friends because they are also suicidal. I have an amazing support system of loved ones who have always been there for me but he made it seem like we sit in a circle daring each other to try to overdose. Overall, Mr. Mallow was shallow, rude, apathetic and downright mean. I had been in hospital all night for attempting to commit suicide and all he did was make me want to try again.

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Written by a NHS patient
6th May 2023


I had to have emergency surgery for a hernia. Could not fault any one . Not that I was looking to. They were all brilliant,the nurses,the docs, the surgeon ,staff. Dare I say I almost enjoyed myself.

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Written by a NHS patient
13th September 2021


I hope you never get to the point you’re ill enough that you are forced to seek help at this hospital. MHAS are absolutely horrendous - every time I’ve had to deal with them the staff are apathetic, rude, dismissive and think they always know what is best, despite whatever you have to say. You can beg for help but all they do is turn you away or give you a bit of paper with helpline numbers on it. I think they forget they are dealing with people going through the worst time of their lives. Even if you get admitted, they seem to just want you to be in and out as quickly as possible, so the admission is pointless as there is not really any time to get better. I found the only patients that were taken seriously were those who were aggressive and loud. The doctors get away with so much and complaints are swept under the carpet. The care here is unacceptable but nothing changes.

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Written by a carer
9th September 2020


This review is in respect of one incident with Dr Nadia Forbes via phone The Royal Edinburgh hospital is an excellent hospital with lots of staff both doctors and nurses who care. However services in the community could do a lot better in respect of patient care and experience.

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Written by a patient
1st April 2020


I was admitted to what was first supposed to be meadows ward, only to be told then I'd have to go to hermitage. When I arrived there they told me they'd have to inspect my belongings and left me sat in the dining area while I was in physical pain, denied any medication. I was agitated and had to wait hours before even getting assigned a room. The whole experience was hell. None of the nurses knew what else I had up with me never mind my mental health. The reason I was there because my physical pain had got too much and I had no life to live on the outside world anymore. When I asked for pain relief they'd say we'll get your paracetamol soon! I was on morphine! I never said that out loud because eof the stigma and I didn't want other patients needing to know what was up with me. By the end of the first week the psychiatrist had doubled my morphine so I could even walk around and get outside for air. Even then I'd have to time my trip out to get back in time for painkillers. I didn't get help to go to any other hospital appointments I'd been waiting for for years, so I was sent on my own without pain relief. When I did come back I needed first aid but I collapsed in a chair and everyone ignored the fact my feet were bleeding. I'm on blood thinners so any bleeding doesn't stop and I'm effectively a haemophiliac. None of which was taken into consideration. I was made to feel bullied by the staff, nothing I wanted to know was explained to me. At the time they were changing my psychiatric drugs and I went through a horrible of withdrawal and lack of sleep. The nurses wouldn't help me wash, or make sure anything in my room was suitable for my needs despite occupational therapy assessments. The treatment altogether was disgusting, I fell in the shower and noone came to help. I was told if I was in pain I could just stay in my room, I didn't have to go out. But how on earth else was my mood going to get any better? That's what I'd been living with for years in my house, totally isolated! I didn't need that then in a place where I was supposed to get help to recover. There weren't any prescribed activities, patients could choose to do what they wanted in the various buildings so I made sure I made use of all of it. In the end it was the patients who uplifted me, all of us were stuck. We all hated the restrictions, the alarms, the lack of medication arriving on time, or the nurses completely forgetting them at all. Longer term patients received better care and understanding than me who was completely new to this. I had the goal of wanting out and never returning again, but to try and make a plan to do that was impossible especially when all my family cut me off during the time when my medication was changing. Noone took any responsibility to make sure anyone was getting the help we needed. The best staff were the housekeeper. The patients were the ones who helped me to even get into the bath that was only assigned to those who couldn't shower. When I fell I needed an ice pack, and what I was given was a wet paper towel for sprains and bruises. The fact that physically and mentally I wasn't taken care of sits with me to this day. Like ptsd I'll never recover from that experience. All the help I needed I chased myself, I got myself into a position where I could move on in real life. Noone else helped me to do that.

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Written by a patient
17th November 2019


Went in for a mental health assessment, was left waiting alone in a room for what felt like an hour. Finally brought into a room with 3 people who asked me some questions then decided that by staying overnight to get some support, (in their words) ''i'd just be hiding from the problems'' I was dealing with. What an awful place to turn people away in a time of need, I guess you have to go in with bleeding wrists or something for them to take you seriously. Try the crisis centre on Leith Walk instead, you'll be treated with respect.

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Written by a carer
19th October 2019


I have had many an experience with the drop in centre at royal ed. Each time was draining. I took my son on four occasions and each time we had to wait up to four hours in the front of a building with people walking by staring and commenting. No privacy, no facilities to get a drink, nothing. Eventually someone comes out and asks you to go home and return tomorrow or they move u to an other room to wait for more hours. It took me a long time to decide to go there after a recommendation from crises centre. Each time was the same. Awful treatment, awful setup. The mental health system is shocking I had no idea just how bad it was and I work in social care. I also took my sister who was at rock bottom and the same procedure, only this time we left as her kids were left at home for hours as we waited to be seen for four hours. Not a good setup. My sister was home for a year and a half with family caring for her every need until finally sectioned and spent 8 months in royal ed. She managed to sustain three fractures during her stay. She has been home now for four months and depression has returned. What to do I ask myself. Have her go back to a place where people don't or can't care. Where's the support of aftercare. I feelI got more support from the voluntery sector than NHS. It's a frightening situation. Staffing levels so poor and so many sufferers. My sister was left so long as she had a supporting family. It made the job easier for mental health team. My confidence with this place is not good. I would not recommend but we don't seem to have a choice. It seems like the only option and we caring family members should be grateful.

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Written by a patient
21st July 2019


Awful experience with MHAS. I attended for assessment as I was feeling suicidal. After waiting about an hour in a waiting room with a number of people in a member of staff came out and asked to speak to me out in the corridor. He proceeded to ask me why I had come for assessment and he did this in a busy corridor where there were people walking past! After telling him how low I was feeling he said there were another two people in front of me and it would probably be at least another 2 hours before I was seen so I could either wait two hours or just come back tomorrow. It had taken me so much to even get myself to the hospital in the first place and then to be told you may as well just come back tomorrow. It made my mood even lower and if I hadn’t had my friend with me that night I probably wouldn’t be here today. She watched me overnight to make sure I didn’t harm myself and then I managed to see my GP the next day who did listen to me and help me. Total waste of time at MHAS. I didn’t mind waiting for two hours...but the attitude of the member of staff was awful. He was very dismissive and I felt very uncomfortable being asked to talk about my mental health condition in the middle of a corridor. Where is the respect and the dignity?

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Written by a patient
22nd October 2018


Was asked to spk to the mhas team after a welfare check with the police they did not even bother to speak to me utterly disgusted yes been in a suicidal state for years but I moving following day then coping with two bereavement s

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Written by a patient
17th May 2018


I have been suffering from mental health issue for some time and it all came to a head. I approached them in desperate need of help. I waited 2hours for a 10 min counselling session in which I left with an app for mobile phones. A reduced anti depressant medication from the dose I was on and a useful contacts leaflet and told to back to my g.p. who I can't get an appointment for a month. How is that helped me. I'm more lost and suicidal now I've left. They are useless

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