Castle Lane East, Bournemouth, England, BH7 7DW
My husband was brought by a wonderful ambulance crew after I dialled 999 my husband had fainted was very poorly with what may have been sepsis he was taken to a and e telling me that the crew knew exactly which bay to take him to where he was dealt with promptly having blood tests chest x-ray and monitored by a team of caring and informed staff we were bright tea checked on regularly totally impressed and so grateful for the wonderful service in less than2 hours all results were received and we were able to return Home diagnosed and reassured. Thank you so much this is our third visit to this hospital and wax occasion has demonstrated care and efficiency
If you want great care then I would not recommend Royal Bournemouth. The medical care and on occassions nursing care has been poor. My Aunt has rarely seen a doctor and when she has they have failed to listen and so done nothing to improve her state of health or mind. The nurses seem understaffed, if you ask for help, you are told " not now, I'm busy" but that is very distressing when you are elderly, unable to move and urgently need the toilet. And that's providing you get a response, while visiting I have witnessed nurses walking into bays of patients and totally ignoring the bells or worse still, simply switching it off and walking away. The only thing I cannot fault is the cleanliness. I would be loathed to have My Aunt admitted again. This episode has been distressing for her and distressing for the rest of our family.
The culture at this hospital could best be described as unthinking callousness. When admitted for surgery patients attend a general suite where they are left waiting alone. After surgery no named nurse and ward sister does not make themselves known. Having had breast surgery was left feeling abandoned and isolated. Before and after care not great - the clinicians have conversations that do not include patients. Not good that concerns were ignored, then to be told that the condition might still be operable.