Royal Bolton Hospital

Royal Bolton Hospital 2025-02-15 Person 3 5 0

My experience at Royal Bolton Hospital for the birth of my first child was a mixed bag, with some truly outstanding care alongside some concerning issues. Initially, the triage and antenatal units were frustratingly slow. Despite a seemingly large number of staff, wait times were excessive. The limited availability of doctors was a significant problem. On one occasion, after a routine appointment, we waited five hours to speak to a doctor for a single minute regarding a minor concern. This was incredibly frustrating and highlights the strain on resources. However, the delivery team and surgeons in theatre were absolutely exceptional. Their care and expertise were faultless, and I cannot praise them enough. This experience gave me a greater understanding of the challenges faced in triage and antenatal care, as it's clear staff are often dealing with emergencies in the delivery unit. The NICU/neonatal team also deserve immense credit for their care of our son. They were fantastic. However, we encountered a serious issue one night when we visited the nursery to feed our baby. We discovered that no staff were present in the nursery with several vulnerable babies, including our own. While we were there, another baby's oxygen saturation levels dropped, triggering alarms that were not heard by staff in other nurseries. I had to alert them myself. This is a significant safety concern. Having experienced our son's occasional desaturations requiring immediate oxygen, the thought of him being unattended during such an event is terrifying. I strongly suggest that the hospital ensure 24/7 staffing in the nursery, even during staff breaks. It is unacceptable for multiple vulnerable babies to be left unattended for extended periods. Would I return to Royal Bolton Hospital? As a first-time parent, I don't have a basis for comparison. While our son is thriving after a successful delivery on Tuesday, February 11th at 9:22 am, weighing 6lb 15oz, and I appreciate the dedication of many staff, the staffing issues, particularly in the NICU, are a major concern. I would consider other hospitals for future births, acknowledging that staffing challenges exist across the NHS. My 3-star rating reflects the significant impact of understaffing on our experience. Had staffing levels been adequate across all units, especially the NICU, I would not hesitate to recommend Royal Bolton Hospital. The dedication and skill of many staff are undeniable, but these are undermined by systemic pressures.

Royal Bolton Hospital 2024-12-18 Person 5 5 0

I was seen in a timely manor and kept informed by the hospital of appointments was treated with respect politeness by all staff from reception all the way to surgeon

Royal Bolton Hospital 2024-10-13 Person 1 5 0

Attended a&e sent by my GP who thought I may have had a heart attack. Arrived at 3pm on a weekday afternoon and was seen by triage after about an hour, then sent into main waiting room. Later had blood pressure and heart rate taken by a nurse about three hours in, but no blood test or ECG. A doctor saw me after 4 hours to discuss my ECG and blood test but soon realized it had not been done. I was moved to Majors to wait for a nurse to take my bloods but a shift change had happened and when I asked a nurse an hour or two later if I was on the list still she said no I wasn't logged anywhere. I was waiting about 2-3 hours to have a blood test, and then waited about 4-5 hours more to see the results or speak to someone else. At around 3am I self discharged as everything appeared to have ground to a halt and the rooms were filling up with people on substances or with mental health disorders. Twice I was told I was not on the list and virtually started again from the beginning. It was two weeks before the information was uploaded and my GP could tell me I had not had a heart attack. If they don't catch you in that first 4 hours then you are there to stay.

Royal Bolton Hospital 2024-09-24 Person 5 5 0

I underwent a total knee replacement in the Elective Care Unit at RBH. All staff who cared for me were excellent. They couldn’t have done better.

Royal Bolton Hospital 2024-05-23 Person 1 5 0

Royal Bolton Hospital is struggling and patient care is lacking. Doctors are too tied up in their other work and nurses are struggling without enough staff. I had 3 recent admissions where I did not get anything to drink, the most basic task ignored, I was misdiagnosed and currently going through a negligence case with blantant lies being told by consultants that can be proved and they just don’t seem to care anymore. The high turnover in management is tough to sort out but grassroots needs the doctors to start communicating and getting on with what’s needed rather than appearing to the public as being too good to work their.

Royal Bolton Hospital 2024-04-18 Person 5 5 0

Royal Bolton Hospital has always provided me with the best care in comparison to other hospitals - Beaumont Hospital and Hope Hospital. My most recent stay at RBH was within the last 2 weeks, leading up to my surgery, I was provided with information on what to expect during my stay, and various departments worked together to ensure everything was in place before admission. Blood tests and all other required tests, mobility equipment being delivered, an app to install and monitor my post-op pain/recovery/exercises etc. My surgery was brought forward by a week, and all tests, equipment etc were all arranged in time for admission. Nervous on the day of early admission to the Elective Care dept, I was met by friendly professional staff who instantly made me feel at ease. The ward, corridors etc were all spotlessly clean. There were no TVs which I liked as it was peaceful and if people wanted to listen to music etc, they could use their headphones if they had brought them. It also meant patients (if they wanted to) could converse with each other. Before surgery, I expressed I was nervous about the anaesthetic and I was assured by the Anaesthetist, that they would provide the best possible care. Instead of the usual 'count backwards' routine, I was asked to share my favourite holiday location and why, and also about the love I have for my job role (using BSL as a CSW). The conversation was so interesting, the next thing I knew, I had come out of surgery and back on the comfortable hospital bed. The day and night nurses were all so pleasant and caring. The physiotherapists talked me through the exercises we were going to carry out and provided encouragement and praise when deserved. They provided me with a Powerpoint via email as requested showing the post-op exercises. I'm almost 60 years old, and by far, this was the best stay I have had in a hospital, I was quite sad to leave even though I am fortunate to have someone at home. So I wanted to share this review whilst it was still fresh in my mind. Thank you RBH :) The only negative feedback for the hospital (which also affects the staff) is the lack of parking spaces and the cost. With another new department opening shortly, the problem is going to get worse.

Royal Bolton Hospital 2023-11-24 Person 5 5 0

All the staff were lovely i was well looked after they all work really hard 100 per cent to this hospital and a big thank you for all youve done for me

Royal Bolton Hospital 2023-10-19 Person 5 5 0

To all the staff who looked after me after my operation I can't thank them enough

Royal Bolton Hospital 2023-09-14 Person 5 5 0

My Stay at the Royal Bolton was brief (overnight) but in the very short time I was there it became very apparent that things especially nursing care has changed over the years.The staff were extremely efficient and very professional, lacked the "personal touch" which was once the norm when the Royal Bolton was known as Townleys. Of course this is an indication of how things have moved on and my view is dictated by my age.I dare say that the opinion of a much younger person would differ.

Royal Bolton Hospital 2023-09-10 Person 1 5 0

Waited ages for personal care by the nurses aid, only getting help when a trainee nurse answered my call bell. Asked for the manager to be informed but was told she didn't work weekends. This was on the coronary 'care' unit.