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Royal Berkshire Hospital
2023-01-31
Person
3
5
0
31st January 2023
Surgeon's assessments and treatment was spot on. Nurses very professional and compassionate however lower ranked staff poor on communication and a few with a limited command of English which left me very frustrated. Responses to help button often very slow and knowledge of some appliances non-existent. Lack of hand towel in side room to use after using commode for example.
Suggested improvements
Higher staff levels needed, more basic training required and an improved level of English for many.