Royal Alexandra Hospital

Royal Alexandra Hospital 2024-03-26 Person 5 5 0

Last week on Thursday the 21st of March I was operated on to remove a umbilical hernia. The treatment I received was outstanding The surgeon Erin helped me greatly as did Simon who ensured I was pain free throughout the procedure. Finally Jennifer a nurse in the ward was superb.The NHS is in safe hands with staff like this. Finally a massive thanks to Elaine the medical secretary who assisted me greatly.

Royal Alexandra Hospital 2023-09-28 Person 2 5 0

WARD 3 Staff have let this hospital down. Other Ward's staff had higher scores which is why the scores here aren't zero. HOWEVER, The Staff on Ward 3 are rude, abrasive, yell at patients, treat visitors like an intrusive inconvenience. They don't appear to realise how difficult it is for long-term patients to be stuck in hospital for weeks on end. - and this is a rehab Ward!! A change in Staff, retraining and at very least a reprimand from seniors is required here. Yes, we know they are overworked & underpaid bur as they have a captive audience they should practice a decent bedside manner or go and get jobs as prison guards!! Seriously very disappointed.

Royal Alexandra Hospital 2022-09-14 Person 5 5 0

X-ray appointment was excellent. Arrived in the RAH car park at 10.07. My appointment was complete and I was back in the car by 10.30. Reception staff were bright, friendly and efficient throughout. I sat in the waiting room for three minutes before being called. The Radiographer was very polite, friendly and efficient also. The facility was clean and modern and the process lasted about two minutes in total. I was advised it may be up to two weeks for my GP to advise me of the results (need to wait and see how that bit goes). In general the RAH Paisley appeared clean and ready for business. Minor point, masks are required when inside the facility and it was great to see that free masks were available at the door. May be worth adding a note to appointment letter to advise patients of this requirement and encourage them to bring their own. All in all a great NHS experience today. Thank you to all who continue to make the NHS a great institution.

Royal Alexandra Hospital 2021-10-18 Person 1 5 0

Horrible service nurse was a complete clown doctor's going to fone the rah as nurse failed to see her and sent her home sick at two in morning paramedics were amazed at the nurses behaviour so my daughter's doctor is going to complain to the hospital about this as they sent my daughter home at two in morning without seeing to her so my daughter is getting in touch with papers

Royal Alexandra Hospital 2021-09-09 Person 4 5 0

I was seen at RAH clinic by Mr P McGoey on 19th July as I have a lump in my stomach. I was told 2-3 weeks for a scan to see what this lump was. To-day is the 19th September and not had any notice of my ct scan yet. I am now pleased at this delay as the lump is affecting my life with feeling of sickness and pain now. I have phone the surgeons secretary a few times and after she checked for me, I was given news of a scan would be very soon. So far nothing at all. I need to have this scan asap as no one knows what the lump is

Royal Alexandra Hospital 2020-07-19 Person 5 5 0

Spent several hours yesterday as a patient in RAH A&E. I was so impressed with the professionalism and caring attitude by the Consultant and nursing staff. Great attention to healthy and safety re Covid. Dealt tactfully and with a caring and non judgemental attitude to vulnerable patients with social and addiction problems. Well done!

Royal Alexandra Hospital 2020-06-21 Person 4 5 0

I was taken as emergancy from A&E to ward 2 . Ward 2 Staff were very very busy . Care was excellent where i think RAH is let down is by its FOOD from what I saw Lack of. Three meals they ran out stuff before arriving at my bed bay. As a diabetic I depend on my diet for health. I was in with DKA so I was on drips ect. NOise Macerators constant churning Telephone loud ringing during the night General ward noise should fall after 10.30 pm here I’d did not for some reason Ward 10 Diabetic ward first class paitent Centered care . Transfer up after 9pm Staff totally exhausted. I requested a cup tea and bit of toast once All other paients seen to sorry no tea glass water and a small creamed rice. No sandwiches or even a biscuit.given I had no access to anything as it was during covid19 .what I had was what I stood in very little. If I could politely make a suggestion that a bit of thought be made to a loaf or tea biscuit being made available for people such as me new patients. Telephone after 10.30pm be. Reduced to quieter ring Staff use their indoor voices instead of shouting . Everyone of the staff are unsung hero’s but must mention the bank nurses and student nurses. I did not catch the nurse that made me a cup of tea at 3am it was so welcome I can tell you. Food Again in ward 10 seemed to be very scares not enough to do ward No sandwiches No yogurts No fresh fruit . While in ward 2 I did catch sight of a menu nice to look at nothing like true.a four week menu. Can I say I would not usually complain but I feel patients should have a voice . I bet the catering manager would not eat what was dished up on the wards. A review of catering is well overdue. The best is hot choclate with 46grms carbohydrates that should be removed from ward 10 drink trolley. Team work It became very apparent to me that certain members of ward staff I mean established ward staff resented the bank and students. I witnessed a auxiliary start to work with paitent left her for good 45mins a student popped behind screen and saw to the paitent please tell me that’s no right.yes indeed it is . These students and bank staff are going a sterling job. Cleanliness Cannot be faulted . I am happy to take up any matters that catering or ward management wish to discuss

Royal Alexandra Hospital 2019-12-25 Person 5 5 0

I have total respect for the nursing staff, the doctors, and the catering staff, I was treated for heart problems, and could not have been treated better. The ward was clean and tidy kept that way by dedicated staff who were pleasant and help-full. I would have no problem returning for treatment.

Royal Alexandra Hospital 2018-10-01 Person 3 5 0

I have just returned home from having a ct scan in the R.A.H. Paisley. I have to say that I was horrified that there was one large waiting room with a desk. The female behind the desk asks you to confirm your name, address and date of birth along with phone number in perfectly audable dustance to everyone in the room! So much for patient confidentiality! While I was sitting there I was privvy to the name and address and date of birth of another patient. The appointment letter I received detailed that I should start drinking plenty of fluid before leaving the house and keep drinking when get to hospital. I was met by an officious lady who reprimanded me for drinking more than 500mls at home and she would give me another 500mls in the unit. I pointed out I followed what I was told on the letter and showed her the letter. She was not pleased. I suggested they updated the letter if it was no longer factual. She said she would be reporting it to a manager. Good. So will I! I have to say that once I got past this female to the scan room the staff were amazing and quickly got everything done and scan completed. My thanks to them. Very professional. There was just no need for the first ladys problem making.

Royal Alexandra Hospital 2018-09-18 Person 3 5 0

Having attended the gynaecology department at this hospital for 25years under the care of many useless consultants, my gratitude goes to Dr J Crawford in the Colposcopy department. It was she whose knowledge and awareness led to her performing a biopsy which led to scan to diagnose ovarian cancer. This woman is worth more than all the so called consultant gynaecologists in the hospital. Unfortunately after she arranged a scan I was sent to their care and did not see her again. I was summoned to the hospital to receive my scan result from a man I had never met. He informed me he was the lead consultant up there. Could have been the cleaner. The female who tagged along with him, I was never introduced to but she was able to listen to my personal details. The whole thing could have been done over the phone. It wasted my time going all the way up there to meet two strangers for five minutes.