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Rowcroft Hospice
2020-02-27
Person
3
5
0
Written by a patient
Written by a patient 27th February 2020
Initially things did not go well confusion, lack of involvement i.e. not told what medication was ordered or choice. Things not followed through so left struggling with consequences.
Person changed and things moved forward positively and I began to feel supported - boxes ticked on this experience.
Some unfortunate assumptions cost me - i.e. knew nothing of attendance allowance until radio program.
5th March 2020
Response from Rowcroft Hospice
Thank you for your feedback; I was so sorry to read that your experience was not what we would have hoped for. We would be keen to discuss your concerns as we are continually trying to improve our service. Please feel free to contact me: Katie Sturch, Quality Assurance Officer on 01803 210844.