Queen's Hospital

Queen's Hospital 2024-04-16 Person 5 5 0

The hospital was amazing the staff were super friendly and level of care was outstanding

Nothing I would change

Queen's Hospital 2024-04-16 Person 2 5 0

First experience in urgent care was excellent, see Dr and had tests within two/three hours, sent to another area, waited about 3 hours, then nurse came and said I was in the wrong area and took me to A&E where I sat for 7 hours. Asked nurse how long she thought it would be to be see l was told I would have to wait because I had not been there long, but had been in wrong area previously. However I waited a hour or so longer then asked Dr who I had seen in the first instance as he was in A&E if he had my results of scan and bloods as I was in some pain and just wanted to go home, he said the bloods and scan looked ok so I discharged myself as I was fed up waiting. The three Dr’s were in the middle of the nursing station chatting for an hour + even I and other patients could have been seen very quickly and out of A&E freeing up space.

They could have seen minor patients quicker and got them out of A&E

Queen's Hospital 2024-04-16 Person 1 5 0

I was taken in by ambulance given morphine while I was on the ambulance bed everything went perfect however after being put in a wheelchair and sat in emergency care for 8 hours no pain relief as there wasn’t a available chair learning that there was only one doctor on and 14 people still in front of me waiting in pain for 8 hours I left absolutely disgusting care

Get more doctors working instead of all standing around looking busy

Queen's Hospital 2024-04-16 Person 2 5 0

I got to the hospital at 9.12pm. At midnight I got told by the dr I had to go sdec, I walked out of there at 6.30am because I was sitting there for all that time and no one got called, all the patients were just sitting there waiting, I’d had enough and went home. I’m physically and mentally disabled and I just couldn’t sit there any longer.

Don’t just leave people sitting there waiting and not call people.

Queen's Hospital 2024-04-16 Person 3 5 0

After being triaged and x rayed I saw the dr. Dr didn’t know I had an x ray and wanted to send me again his communication was poor. And gave me no pain relief and did not offer any. Whilst I was in with the doctor I had your hospital staff phoning me telling me they are calling me in to see the doctor when I was already with the doctor. Poor communication in all aspects of care.

Communicate with your staff

Queen's Hospital 2024-04-16 Person 3 5 0

I was there 9 hours and didn’t get to talk to a doctor.

Waiting times were very long.

Queen's Hospital 2024-04-16 Person 4 5 0

The staff and treatment my Dad received in A&E Resus was really good. The doctor Naima was compassionate and informative. Dad was treated with respect, as was I.

The only criticism was that my Dad was moved to the Frailty unit where he was able to walk out and get on three buses before I managed to find him myself thanks to a lady bus driver. He has Altzimers and Vascular Dementia so it was an extremely worrying time for me.

Queen's Hospital 2024-04-16 Person 3 5 0

My daughter had to chase the doctor for information and updates, the nurses carried out their checks in a timely fashion and explained what they were doing.

General communication and it seems staff need to read notes; I was brought in after having an epileptic seizure and put in the corridor to wait until my daughter asked what she should do if I had another seizure , after which I was moved into the main A & E area.

Queen's Hospital 2024-04-16 Person 1 5 0

Was one of the worst experiences of my life, waited 21 hours to see a doctor then my name got left off the list, Only one Doctor working the nightshift for a room full of patients, why can a doctor only see one patient every hour, they should diagnose the problem with the patient then get someone else to do the paperwork and arrange scans, et cetera. Absolute joke. When finally got to see the doctor, he was very understanding and was very helpful.

Obviously need more doctors, had to see two people to get assessed before actually seeing a doctor absolute waste of time. Need to free up the doctors to get the patients looked at rather than have them organising scans and medication. Surely someone else can do that.

Queen's Hospital 2024-04-16 Person 5 5 0

They kept uninformed about my condition and what would happen next although they were under a great deal of pressure they did fantastically well

Not a lot under the circumstances