queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
380,760 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
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Review of Labour Ward
19th May 2026


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Suggested improvements
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Dignity/Respect
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Information
Kindness
Doctor communication
Communication nurse
Experience
 
Review of Maternity Triage
19th May 2026


They respected my input into my care when i lacked confidence in pushing they guided me well. Respected dignity and privacy. Communicated well.

Suggested improvements
I observed staff that might lack in confidence, need to escalate to their seniors anaesthetics..

Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
Experience
 
Review of Maternity Triage
19th May 2026


Professionalism, patience and compassion made us feel comfortable and confident at every stage.

Suggested improvements
We are grateful for the exceptional care given to both mother and baby. Thank you. To the wonderful midwife team for everything that you did for our family.

Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
Experience
 
Written by a NHS patient
18th May 2026


I would like to express my heartfelt gratitude to the postnatal ward and the entire TC team for the exceptional care and kindness both me and my baby received during our stay. From the emotional support to the medical care, every member of staff made us feel safe, cared for, and truly looked after during such an important and vulnerable time. The team was absolutely amazing, and we were so impressed by the level of compassion, professionalism, and attentiveness throughout our experience. Unfortunately, I was not able to capture the names of everyone who helped us, but every individual we encountered contributed to making this such a positive experience. In particular, Suzanna was outstanding. She was incredibly helpful, engaged, and provided so much valuable information and reassurance. She answered every question I had with kindness, patience, and understanding, always taking my concerns seriously. Her support with breastfeeding was especially appreciated, and she helped me feel confident in feeding my little one well. Claire, Natalia, and the entire TC team were also excellent throughout our stay. Their warmth, dedication, and support did not go unnoticed, and we are deeply grateful for everything they did for us. The doctors we spoke with were also incredibly kind, patient, and helpful. They explained everything clearly and made us feel that we were truly in good hands at all times. We are so grateful for the care we received, and this was genuinely a top experience for both me and my partner. Thank you all for making such a lasting positive difference to the start of our journey with our baby.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe
 
Review of Postnatal Ward
18th May 2026


I would like to express my heartfelt gratitude to the postnatal ward and the entire TC team for the exceptional care and kindness both me and my baby received during our stay. From the emotional support to the medical care, every member of staff made us feel safe, cared for, and truly looked after during such an important and vulnerable time. The team was absolutely amazing, and we were so impressed by the level of compassion, professionalism, and attentiveness throughout our experience. Unfortunately, I was not able to capture the names of everyone who helped us, but every individual we encountered contributed to making this such a positive experience. In particular, Suzanna was outstanding. She was incredibly helpful, engaged, and provided so much valuable information and reassurance. She answered every question I had with kindness, patience, and understanding, always taking my concerns seriously. Her support with breastfeeding was especially appreciated, and she helped me feel confident in feeding my little one well. Claire, Natalia, and the entire TC team were also excellent throughout our stay. Their warmth, dedication, and support did not go unnoticed, and we are deeply grateful for everything they did for us. The doctors we spoke with were also incredibly kind, patient, and helpful. They explained everything clearly and made us feel that we were truly in good hands at all times. We are so grateful for the care we received, and this was genuinely a top experience for both me and my partner. Thank you all for making such a lasting positive difference to the start of our journey with our baby.

Suggested improvements
Nothing. Everything was perfect! Thank you so much TC team!

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
16th May 2026


I was taken to Queens hospital by ambulance after suffering chest pains. I was sat in a waiting area and had no communication with anybody in the hospital. After the ambulance crew left nobody spoke to me for ivermectin 2 hours. When I approached the nurse to ask what was happening I was told that I would be having blood test and the have to wait for another 4 hours before seeing a doctor. I refused to wait this long and left as the treatment did I not seem to matter to anyone at the hospital. I will never be coming back there again as the treatment of patients ranks very low amongst the workers there, and I would rather take a chance and not call an ambulance.

Suggested improvements
Communication with incoming patients would help. 1 nurse called the same patient name 4 times over the period of 60minuted for blood test and got no reply but did not call anyone else.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Outpatient Team 1
16th May 2026


The Fracture Clinic is a very busy clinic with 7 doctors seeing patients there was the usual one to one and a half hour over-run for appointments. But even with the staff under great pressure, they continued to work efficiently.(though understandably, some found it hard to raise a smile). The doctor gave me his full attention, did his examination and gave me opportunity to ask questions.

Suggested improvements
The poor design of Queens hospital - with its maze of narrow corridors - would make this difficult, but provision of a water fountain in Team 1 area, would be useful. But even a notice indicating the site of a nearby one, and toilets as well, might be good.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
15th May 2026


I was examined , and had a blood test and a scan. And treated with care and support.

Suggested improvements
Waited over 3hours for result of scan. Spent 7.5 hours at hospital.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Sunflower Suite
15th May 2026


The team at the sunflower suite are always so efficient, kind, caring, smiley, professional, empathetic and just makes the fact you’re having IV chemo more bearable to cope with . They are just a joy. I appreciate them all so very much, they do a wonderful job!

Suggested improvements
I can’t actually think of anything as they are so good!

Experience
Dignity/Respect
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Kindness
Doctor communication
Communication nurse
 
Review of Sunrise Ward A
15th May 2026


I was given an eneama and had to get a cross a packed waiting room on crutches to find a wc. I was on nil by mouth for two consecutive days and the operation was cancelled without informing me

Suggested improvements
The care from nurses was great. Food was really good. I just wish l was informed when my operation was going to be cancelled

Experience
Dignity/Respect
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Communication nurse
 
 
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