Queen's Hospital

Queen's Hospital 2024-10-04 Person 2 5 0

The nurses were very varied. One of the nurses was excellent: great communication, brilliant attitude, and endless enthusiasm. Yet, another nurse seemed to shrug me off after I almost fainted at 3am in the waiting room.

More staff. When we arrived, the estimated wait time was 9 1/2 hours, but 15 hours later, the estimated waiting time was 18 hours.

Queen's Hospital 2024-10-04 Person 1 5 0

Arrived with chest pain. Have had previous heart attack. Sent to wait in corridor where my blood pressure crashed and I collapsed unconscious. Once my husband finally got help I was resuscitated on a bed with fluid drips. Once I was able to see again I was taken to a chair where I then stayed for 23 hours. I was given no test results for 16 hours. When I left all I knew was that it wasn’t a heart attack. I have no idea what it was and am only now beginning to feel better. One sister had no compassion and actually encouraged people to sign themselves out. Appalling. I wasn’t the only person to collapse while waiting for care.

More caring staff. Beds instead of chairs for people obviously too sick to be sitting up. A separate area for mental health patients. I can’t think of one positive thing to say about this awful experience

Queen's Hospital 2024-10-04 Person 3 5 0

Waited 22 hours to be seen by orthopaedic team. Receptionist told me to wait in the wrong place - after questioning her saying I wasn’t waiting there before, she told me to go there. Staff came looking for me 1 hour 30 mins later and I believe without this delay I would’ve moved into a&e sooner and not had the extortionate waiting time I did. All other staff were very friendly and efficient

Give updates regarding waiting times so those that are non urgent can leave, reducing waiting times for genuine urgent cases

Queen's Hospital 2024-10-02 Person 5 5 0

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Queen's Hospital 2024-10-01 Person 2 5 0

Overall wait was more than 12 hours and I was kept sitting on a chair while I was extremely breathless and on the verge of losing my conciousness. I was extremely ill with acute excerbation of asthma, lobar pneumonia and possible sepsis. I was given any bed until very late. There are patients with only minor injuries came much later than me, but they were seen very quickly and I cannot any reason for that except they are white patients while I am not. The A&E department seems have lost idea how to prioritise patients accourding to the severity of their disease rather than skin colour and I feel there is a institutionalised racism in this hospital against coloured patients. White patients and their relatives are going in and out to assessment rooms and they are prioritised while patients like me were told to wait and practically ignored. Queue and waiting list seems to apply differently to patients with different skin colour.

1. Waiting time for seriously ill patients is simply unacceptable and this needs to be improved in a urgent manner. 2. Triage system is practically non-existent and erratic. 3. More bed is needed for seriously ill patients who cannot sit in a chair for a long time. 4. White patients with minor injuries getting the quicker treatment, while others with more serious illness has to wait is a disgrace. This is a institutionalised racism which needs to stop. 5. Many patients were dehydrated but were not given water regularly, most of the time there was no one to ask and no visible water dispenser for patient use in the waiting area. Some patients were hungry and not offered food for a long time. This needs to be corrected. 6. Patients were not told who is the doctor looking after them and what decision is taken for them. This needs to be corrected. 7. Nurses were good and kind, but they were too few for the number of patients and they looked tired and over-whelmed. More doctors and nurses are needed.

Queen's Hospital 2024-10-01 Person 5 5 0

Good professional care

I don’t know, perhaps more HCA’s .

Queen's Hospital 2024-09-29 Person 1 5 0

The department was over run, my mum was here for over 24 hours ( we are still here so could be much longer)waiting for a bed on the ward, it was difficult as her next of kin to get any information about her treatment or test results. We left her in an and e as we’re told she was going to a ward only to find her still there the next day. The hospital cannot cope with the amount people that it served. She is in for chronic pain but when we checked after the morning she hadn’t received any pain meds

Communication with the family especially if the patient is confused.

Queen's Hospital 2024-09-28 Person 5 5 0

Reception->nurses and angels.

Queen's Hospital 2024-09-28 Person 5 5 0

Everyone was kind and caring.

Queen's Hospital 2024-09-28 Person 5 5 0

Excellent.