Average ratings
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Queen's Hospital
2023-09-19
Person
4
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
The doctors and nurses work very hard in difficult conditions. They should be recognised for their hard work and be remunerated accordingly,
The weather was very hot so probably more people needed to be admitted. I am 85 years of age and was brought in by ambulance with blue lights. I was in a cubicle for approximately four hours and then pushed out to a corridor . I was told they would take me to a ward very soon. I spent two nights on the corridor . I could not sleep as people constantly walking through. Nurse in charge one night talking very loudly by my bed to porters. I could not believe when each night the cleaning machine came through cleaning the floors. This should never be happening. Like a third world country. It’s disgraceful .
Queen's Hospital
2023-09-19
Person
5
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
The great service lead nurse was really helpful
The waiting process would be better however I do understand that many people waited on that day to be treated
Queen's Hospital
2023-09-19
Person
5
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
The staff on eSDEC were very friendly and helpful
Day and night. Doctors were very efficient at telling me what was going on
Offered more food/drinks for patients that were able to drink and eat.
Queen's Hospital
2023-09-19
Person
4
5
0
Review of Outpatient Team 4,
19th September 2023
I was asked that when I returned from having the xray to inform the nurse rhat I was back in the waiting area which I did, I was waiting quite a while and wasn't sure when I would be seen, I asked the nurse what I should then do, I didn't know when I would be called to see a Dr, the nurse went away to find who had my notes, then informed me whom I would be seeing and when.
It would have worked well if when a client returned from xray etc they are kept informed of when they would be next to see the consultant or Dr
Queen's Hospital
2023-09-19
Person
4
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
Mum seemed to be dealt with appropriately whilst in A&E.
Mum (99) had to wait several hours to be returned to the care home in Upminster.
Queen's Hospital
2023-09-19
Person
2
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
A&E " corridor " like third world flys on my feet bright lights no fans / power points horrendous heat no emergency buzzers short staff have heart problems left in heat / not informed i had a heart attack awful care
Sack management LOOSE all admin concentrate on care and communication
Queen's Hospital
2023-09-19
Person
5
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
We are very grateful to the staff, Ben Godwish and Dr Fumi were fantastic and helpful.
Na
Queen's Hospital
2023-09-19
Person
5
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
All round fantastic treatment by all staff. No complaints whatsoever. Everyone was friendly, helpful, kind and compassionate.
Please pass on my grateful thanks to all staff
No complaints
Queen's Hospital
2023-09-19
Person
1
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
I bc was treated like a criminal
Mental health team took 24 hours to come to me
Queen's Hospital
2023-09-19
Person
4
5
0
Review of COPE,
19th September 2023
on Japonica ward nursing staff were friendly and helpful.
COPE were excellent with great care and regular visits.
night staff on ward could have made regular 30 min checks on patients in the bays to ensure all patients were ok. this would have negated the majority of noise caused the help bell.
Junior Dr covering the ward would not adjust pain relief though requested by nursing staff though obviously in pain and did not even come to the bedside. it was not until a consultant visiting another patient saw me in pain then went to the junior Dr to tell him to increase medication.
COPE were very good but i had very little physio input - 1 visit all other visits by nurses then it was mostly wound care. The leaflet i was given had some exercises but i had to research to find exercises that suited me and strengthen the areas i thought i needed. elderly or infirm patients will not be ale to do this.
