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Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
1 2 3 4 5 309,253 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
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Reviews

 
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Page 4 of 30302
 
1 2 3 4 5
Review of Queen’s - Accident & Emergency,
19th September 2023


I came with the ambulance as had some chest pain, I only needed a blood test and I was waiting for the results for 9 hours. Staff were helpful and tried to assist, encourage, smile. It’s the system and chaos that was quite bad. Waiting time was so long, really frustrating! I could have come to do blood test next day or they could release me home and phone me next day if found something serious. As my conversation with the doctor could easily be on a phone instead. So I felt like I just wasted my time sitting and waiting whereas I could have slept in my bed at home instead of ruining my day as I was exhausted.


I was waiting for my blood test result for 9 hours, it feels surreal now. I understand that priority were given to people with more serious conditions and the system has limitations. but it is quite a joke to wait for results for so long. It was so easy and quickly to deal with… would be good to improve it. I was waiting because the nurse told me that only 2 people in from of me, and then none, I was the first. And me being “the first” in the list lasted for 5 hours…

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Queen’s - Accident & Emergency,
19th September 2023


Absolutely superb


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Queen’s - Accident & Emergency,
19th September 2023


I was treated with kindness, respect, and care. The staff were amazing with what they have and what they have to deal with in funding, they all did an awesome job. Couldn’t have asked for a nicer treatment and nicer people.


The only thing that can be done would be further funding from the government to help with the crisis.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Queen’s - Accident & Emergency,
19th September 2023


Treatment was for my special needs daughter & from start to finish felt she was very lucky. Considering how incredibly busy it was I was amazed how both wonderful & professional everyone was. Can not fault them. Absolute angels! Thank you!


No.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Queen’s - Accident & Emergency,
19th September 2023


The staff were all, every one of them, absolutely wonderful. They treated me with the utmost respect and care. Everyone, from the paramedics, the nurses, the porters, the radiographers, the doctors and the ladies who brought us coffee and sandwiches. I also include the biomedical scientists behind the scenes who carried out the tests. However, I do not appreciate the attitude of our government. From the Prime Minister and Secretary of State for Health who probably never use our Health Service but who treat our health workers appallingly badly and who have done everything possible to denigrate the staff and wreck the service. I had a long wait, about 9 hours, and for every minute of that time, I blamed the Government! I just hope they get their just desserts and that , in the future, we can have our NHS back again. Thanks so much to all the wonderful staff in the Queens Hospital A and E department from a very grateful patient who thanks to the care I received am now back at work.


I was totally happy with the treatment I received and only hope that all the staff can look forward to better times ahead

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Queen’s - Accident & Emergency,
19th September 2023


Staff were polite and explained what was going on. Blood test and ECG all carried out with no discomfort.


It is appreciated that all staff work as quickly as pressures allow. Between a CT scan and the senior doctor reviewing scan and blood results was 6 hours at King George Hospital. I needed a transfer to Queens, waited for transport six hours - from 10.30pm until 04.20 the next day. That did seem to be an unacceptable long wait. This is not meant to be a criticism as I was safe and monitored.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Queen’s - Accident & Emergency,
19th September 2023


It was absolutely disgraceful. I got there at 19.48 and until 3.30am there was no gp available. After that , he said he has no idea why I’m queuing there (7.5h of my life), that I need to get seen at emergency area and he gives me the paperwork. Once there, I’m told I have to wait , possible another 5h to see a doctor, as it’s a separate area. I have a head injury and 3 nurses explain to me they will do a CT scan. They are all talking between themselves and there is a man there that seems to be the boss bragging about how his doctors know they have to pack at 6am, as he doesn’t want to rush handovers. 5.50am a doctor comes to me to tell me that they are ok to discharge me - nobody has done any check yet, but it’s time to go home, so I’m just too much work I guess. I said they explained all the procedure to me and what needed to be done and she said as they don’t believe is life threatening (again no checks) I’ll get discharged. This was an absolute joke, 12h , lots of nurses and doctors but nothing done. They asked me to come back there if I feel worse, which is the reason why I’m there. This is malpractice and lack of professionalism, whilst they are talking between themselves. It’s a disgusting behaviour . I said I don’t agree after all the issues they explained to me, as they said it was concerning that I lost consciousness and vomited after having a head injury and wanted to check for concussion. They eventually did a ct scan


Hire people who want to be there instead of just making fun of patients.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Queen’s - Accident & Emergency,
19th September 2023


Every one was professional even though I t was very busy


More privacy

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Queen’s - Accident & Emergency,
19th September 2023


I had to sit in an upright chair for 26 hours to wait to be seen by the consultant . There was no communication from the nurse about my progress within the system even though I regularly asked . My husband was told to leave along with anyone else who was not a patient and I had to ask another patient to walk me to the toilet as I was unstable. I have multiple sclerosis and sitting for all this time in an upright position caused me to develop a urine infection which I didn’t arrive with . This is completely unacceptable. There was a great shortage of nurses and doctors . Apparently they were short staffed . I will dread ever going there again , but I had no choice . There was a big family that arrived , and they were not told to leave like everyone else .


As above , a complete reversal of my experience would have made the whole situation manageable.

Experience
Rating not given.
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Queen’s - Accident & Emergency,
19th September 2023


My dad is 84 years of age and was stuck mostly in a corridor for 24 hours before being moved to the Frailty unit. Communication was poor information was only obtained when I actually called a&e by phone and insisted on speaking to the sister in charge. Whilst I appreciate the hospital is extremely busy there needs to be much better care in place for the elderly !! As the system in place at the moment is simply disgusting


Everything needs to improve from communication to treating patients with dignity and privacy especially the elderly !

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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Queen's Hospital was awarded the iWantGreatCare certificate of excellence in 2023 for delivering outstanding care.

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