Average ratings
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Queen's Hospital
2023-09-19
Person
5
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
I was treated very quickly and with a lot of kindness. The doctors realised what was wrong with me and gave me the correct treatment as soon as possible which led to my speedy recovery
Considering how busy the re department was and how difficult some of the patients were the staff remained professional at all times so I was full of admiration for all the staff
Queen's Hospital
2023-09-19
Person
2
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
First of all the waiting times was ridiculous, we had to wait for almost 12 hours for the scan from when Dr suggest that I need one.
Prioritise the patients according to the level of sickness. Not in a good place one you are ill and on top wait that many many hours.
I spend 27 hours on those hard chairs waiting for DR and to get the results of my scan
Queen's Hospital
2023-09-19
Person
4
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
I had good care but the wait time was unacceptable.
More staff definitely needed. Could have been given an update so that one knows one has not been forgotten or overlooked. More comfortable seats. Field out patients who should not be in A and E so that genuine emergencies can be seen quicker.
Queen's Hospital
2023-09-19
Person
4
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
The nursing and ancillary staff were brilliant but the doctors not so much - they didn’t communicate very well.
The doctors should be better communicating with the patients. One other point is that the food to my surprise was very good.
Queen's Hospital
2023-09-19
Person
5
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
My nephew is special needs and was rushed to hospital where he was treated with kindness and compassion. Thank you
On this occasion, nothing
Queen's Hospital
2023-09-19
Person
5
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
I went in with a head injury. I fell off a ladder and hit my head on a brick wall and bled heavily. I guess because it was a head injury that I was seen quickly and the laceration on my head was glued. At all times I was treated with kindness and respect. The A&E was extremely busy as usual and I found it overwhelming. I cannot imagine working in that environment. People were in good spirits and were efficient and doing their best, both staff and patients! Very much appreciated and many thanks!
No nothing
Queen's Hospital
2023-09-19
Person
4
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
Overall pleased with the experience but a long wait
Shorter waiting times but understand staff shortages etc
Queen's Hospital
2023-09-19
Person
1
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
I was without pain relief for 12 hours I was in so much pain I profusely vomited. Then I was given relief and anti sickness.
I explained to nurse I was frightened of morphine as I have PTSD and had previously had to learn control of my body again and this drug makes me feel very out of control I was laughed at told it’s fine and she proceeded to inject my cannula. Over my whole stay I had half a bag of fluids. The nurse did not reconnect when asked even though no fluids or food was offered. After care was go to doctor someone will call you. No prescription I can buy myself they had no idea of personal circumstances. I watched someone move a spinal patient without further investigation single handed and without there brace in situ. I was left in a chair the whole time. No communication no care utter rudeness and ignorance from all staff in RAFT. DISGUSTING
Be human. Treat patients as you want your family to be treated. Offer water food. Compassion doctors information somewhere to physically sit. Staff who actually care. I helped more patients than them.
Queen's Hospital
2023-09-19
Person
1
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
I found someone sent from the GP, my doctor called before I arrived at the hospital, I went to the reception, he took my son and told me to sit down, that someone would see me right away. I waited for 2 hours and then a nurse saw me and he sent me to another place and said that he would see me another doctor. I waited 8 hours my turn also arrived but the doctor said that for the problem I have the doctor is very busy you should come to the doctor tomorrow at 11:30 to go directly to the maxilo-facial.
I think they need more staff, it's not normal that after 8 hours of waiting to be told to come tomorrow.
Queen's Hospital
2023-09-19
Person
3
5
0
Review of Queen’s - Accident & Emergency,
19th September 2023
I came with the ambulance as had some chest pain, I only needed a blood test and I was waiting for the results for 9 hours. Staff were helpful and tried to assist, encourage, smile. It’s the system and chaos that was quite bad. Waiting time was so long, really frustrating!
I could have come to do blood test next day or they could release me home and phone me next day if found something serious. As my conversation with the doctor could easily be on a phone instead.
So I felt like I just wasted my time sitting and waiting whereas I could have slept in my bed at home instead of ruining my day as I was exhausted.
I was waiting for my blood test result for 9 hours, it feels surreal now. I understand that priority were given to people with more serious conditions and the system has limitations. but it is quite a joke to wait for results for so long. It was so easy and quickly to deal with… would be good to improve it. I was waiting because the nurse told me that only 2 people in from of me, and then none, I was the first. And me being “the first” in the list lasted for 5 hours…
