Average ratings
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Queen's Hospital
2023-10-03
Person
5
5
0
Review of Queen’s - Accident & Emergency,
3rd October 2023
Every member of staff were lovely and did their job well.
Needed more staff in majors B as one doctor and one nurse through the night led to long waits on hard chairs.
In urgent care we waited for 4 hours then told without being seen i should go to A&E.
when i finally got to majors and see a doctor the next day she said majors could have called surgeons down and sorted me out then. My 18 hours 30 min visit could have been much shorter.
I feel sorry for your staff getting moaned at as patients lost their patience
Queen's Hospital
2023-10-03
Person
5
5
0
Review of Oncology,
3rd October 2023
The Nurses have been really kind and caring and done their absolute best to make this a good experience.
They have also been helpful with questions and one time when I went back because of a problem.
There was sometimes an issue in the past with the waiting time and not knowing if anyone knew you were there, which could be tiring and stressful. It is better if you are kept informed, as it’s understandable that delays can’t always be helped.
However this has improved drastically recently and it’s been a better experience.
Queen's Hospital
2023-10-03
Person
4
5
0
Review of Queen’s - Accident & Emergency,
3rd October 2023
I want to thank everyone member of Queens Hospital from the staff on reception, to the nurses and doctors. I really appreciate the work of everyone.
My one gripe was with the time it takes to get the emergency department from the entrance, which I know is nog an easy fix.
Queen's Hospital
2023-10-03
Person
4
5
0
Review of Queen’s - Accident & Emergency,
3rd October 2023
I am very satisfied of care and treatment
I am not think about it
Queen's Hospital
2023-10-03
Person
5
5
0
Review of Queen’s - Accident & Emergency,
3rd October 2023
Everyone was so kind and despite the pressure I couldn’t have been treated better.
WiFi and lack of phone signal biggest complaint to communicate with my family.
Queen's Hospital
2023-10-03
Person
1
5
0
Review of Adult Day Unit,
3rd October 2023
On my unit was lots of elderly people who needed help and support before and after surgery. The nurses were rude and dismissive of their needs. One patient leaked through her gown and bedding and called for help and was told to “wait” whilst she sat and ate chocolate and used her personal phone loudly. This was unacceptable as the nurse should be on hand to help and not using her personal phone to have private conversations.
I was told to come into queens at 6:30am and I did not have surgery until 4:20pm in the evening. I asked to have some water as you are allowed to up to 2 hours before surgery and I was told no and to sit down. They eventually agreed to contact the surgeon which they did not and continued to eat and drink in front of the patients. They were rude/dismissive and would tut continuously.
When I had had my surgery, I asked for help putting on my shoes. Another nurse tutted at me once again and I called another one over for support. She was uncaring/unkind and extremely rude and disrespectful.
It was not all the nurses on the day care unit, it was only a select few on the female ward.
They do not care, they tut, they ignore people calling for help and they sit and shout on their personal mobiles phones whilst people are trying to sleep after surgery.
They are highly unprofessional and uncaring. I did not feel safe around them.
- Training for rude staff. More monitoring and check in visits to see staff on their phones and being rude to elderly patients.
- Stop scheduling 7 surgery’s for a morning appointment as they should be in the afternoon. 10 hour waiting time is unacceptable.
Queen's Hospital
2023-10-03
Person
5
5
0
Review of Oncology,
3rd October 2023
Had Primary BC 4 years ago - radiotherapy team were fantastic
New Secondary diagnosis. Enhanced Support Care Team have been fantastic in particular nurse Claire Edwards who I have felt has gone above and beyond for me. So helpful and supportive.
One chemo session so far and despite a long day the Sunflower suite team seem lovely. They are under pressure and cope amazingly.
Communicated wait times better
Queen's Hospital
2023-10-02
Person
2
5
0
Review of Postnatal Ward,
2nd October 2023
After being advised after surgery I was to be provided with a side room as per my public health record notes, I was made to wait 3 hours and to then have the side room option removed off of me with little explanation as to why. Please note this is also after being made to wait 4 hours for stitches.
I had been led to believe after my surgery at 10pm on the 28/09/23 I would be being checked at 10am on the 29/09/23 and all being well I would be discharged that morning.
None of the discharge procedure was communicated to me, and I was not advised I was going to be kept in for the next 48 hours. We had family wanting to visit, and pets to feed, both of which we delayed in happening as we had no clarity on when we were leaving. If we were told a worst case scenario in timings we would have been able to plan. Even knowing we could be kept in up until 36 hours after birth for the baby checks would have allowed us to plan accordingly.
When I requested to see my public health team or a mental health midwife after not being able to sleep for 32 hours it was not responded to.
Having a leaflet about what to expect before discharge or someone explaining what is needed will help to manage patient expectations. Half the time we did not know what or why we were waiting to be discharged and felt ignored. Most women on our ward had babies with Jaundice or were more demanding of midwifes time, so it felt we were neglected or overlooked which caused frustrations and distress.
I also felt my mental health was widely disregarded unless it required medication.
Queen's Hospital
2023-10-01
Person
4
5
0
Review of Sahara Ward B,
1st October 2023
Sahara Ward was great and the nurses kind and caring.Only moan is the length of time it took to get meds which delayed my Dads release by about 7 hrs from the time we were told he could come home ! Not the wards fault we know.
The same cannot be said for the Day Surgery Unit. We were lied to had problems getting through . Not at any point kept informed unless we managed to get through. My Dad had not had any food since 16.00 and more importantly no drink after 22.00 which would have been fine if he was the first to go down as we were told on arrival.He went to surgery at 17.30 ish and was not given a drink and his Surgeon when told the following day said he should have been put on a drip. They were told by our family on more than one occasion he had not had a drink. His admittance letter with a time of 0700 was clearly incorrect . Nobody wanted to admit my Dad was never going to be touched till the afternoon.He was unnecessarily left alone for hours and we were kept in the dark. At one point he was the only one left out of all those who attended that day. He kept being told when he asked ‘in half and hour you will go down ‘then when more time passed told the same thing. We were also fobbed off the same way on the phone.We understand there was an emergency but we find it hard to believe this would have lasted an entire day from 0700-1730 ! affecting only my Dad’s surgery. Absolutely not acceptable . Basically if the Admin was on point from the time that letter was typed then this complaint would not be submitted.
Quicker dispensing of meds on release
Staff on phones who have good communication skills
Back room staff who can get information on letters right
Queen's Hospital
2023-10-01
Person
2
5
0
Review of Queen’s - Accident & Emergency,
1st October 2023
I saw 3 doctors with 3 different diagnosis and I'm still very unwell. I just don't want to go back. They were slow and no communication of how long it would be to see someone. The A&E is unorganised and no clear information of where to go, when you ask anyone they're aloof and not very friendly. Too many people for the suze of our hospital!! Disgusting service
As above, whoever decided to change A&E and make you wait in the reception area needs sacking it does not work
