queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
1 2 3 4 5 252,402 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing all reviews
 
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Page 1 of 24621
 
1 2 3 4 5
Review of Outpatient Team 3,
17th September 2021


I would love to give a special shout-out to the receptionist who booked me in. I believe her name was Elizabeth, and I think her surname began with a B. She was so happy, and friendly, and really made my day. She is an absolute credit to your team. And genuinely made me smile. A lovely person


N/A

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Children & Young People’s Assessment Unit (CYPAU),
17th September 2021


Thank you to the amazing doctors and nurses who did a tremendous job looking after our son. They were very reassuring, listened to our concerns and consulted us and made decisions with us regarding our sons care. Everyone made an effort to make our son comfortable given his additional needs which made our hospital stay stress free. Special thanks to Dr Srikanth, Dr Williams, Nurse Ellie and Nurse Sonia as well as the ladies that provided our meals and kept our room clean.


There is always room for improvement but nothing at the moment.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Suitable Location
1 2 3 4 5
1 2 3 4 5
Review of Oncology,
17th September 2021


Video call with consultant worked well. Doctor was sympathetic and informative. Was given details of next stage of treatment and was able to discuss although slightly rushed given delays due to earlier technical problems.


Not had any technical difficulties to delay the video call although in fact it didn't cause me any inconvenience.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
16th September 2021


A lady member of staff to whom I spoke when nearing the end of the queue helped by arranging an ECG & for me to speak to the doctor there who checked my records and dealt with my referral to Major B quickly, pleasantly and efficiently. I then had blood tests etc., & the doctor there took the time to explain his analysis of the tests in a kind and pleasant manner. We spent 10 hours at the Queens, so we were very tired but pleased that my issue was investigated with care and kindness.


More comfortable chairs in the waiting area of Major B please.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Audiology,
16th September 2021


Was extremely well looked after today. Lots of care and information given and good explanation whilst undergoing hearing tests. I felt confident at this appointment.


Everything was done well.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
16th September 2021


Good experience with good care and timely manner


Involved me more in my care

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Outpatient Team 1,
15th September 2021


Staff was friendly and polite.


Waiting times.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Outpatient Team 4,
15th September 2021


N/A


N\A

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
15th September 2021


It took nurse 3 and half hour to me my medicines. I was in pain and was asking for my medicines but They kept.in saying they are looking where my file is And then they will call me to give my medicines. This caused obvious delays to my care and being attended To. After 3 and half hours I was still not given pain medicine The nurse thought I was not as ill as other patients And was only given saline drip and IV antibiotics. When questioned nurse about this and the delay in my care, the sister nurse Jumped in middle of me talking to nurse and looked at Me with stern face and from there she behaved Rudely with me. I was not screaming or making a big fuss like other patients Thus I was deemed as not soo ill / in pain.


Don't miss place patients files. When patients question you or challenge you Respectively don't take negatively and change Your attitude and be rude. Every patient has the Right to question about their care and the service They are receiving. Don't judge patients illness or priority by Seeing who looks alot in pain or is screaming/ making a fuss. Don't delay in giving patients medicines once written up by Dr. Communicate and explain things properly.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Clinical Diagnostic Unit,
14th September 2021


Nothing was too much trouble for the staff, their friendliness helped and felt you could ask anything. The doctor explained what was going on, although I didn’t understand some of it, but made me feel better. A big thank you to all the team.


Not really as I was happy the service I got.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
 
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Resources

Short link to review Queen's Hospital: http://iwgc.net/eb4r2