Review of Postnatal Ward,
2nd October 2023
After being advised after surgery I was to be provided with a side room as per my public health record notes, I was made to wait 3 hours and to then have the side room option removed off of me with little explanation as to why. Please note this is also after being made to wait 4 hours for stitches.
I had been led to believe after my surgery at 10pm on the 28/09/23 I would be being checked at 10am on the 29/09/23 and all being well I would be discharged that morning.
None of the discharge procedure was communicated to me, and I was not advised I was going to be kept in for the next 48 hours. We had family wanting to visit, and pets to feed, both of which we delayed in happening as we had no clarity on when we were leaving. If we were told a worst case scenario in timings we would have been able to plan. Even knowing we could be kept in up until 36 hours after birth for the baby checks would have allowed us to plan accordingly.
When I requested to see my public health team or a mental health midwife after not being able to sleep for 32 hours it was not responded to.
Having a leaflet about what to expect before discharge or someone explaining what is needed will help to manage patient expectations. Half the time we did not know what or why we were waiting to be discharged and felt ignored. Most women on our ward had babies with Jaundice or were more demanding of midwifes time, so it felt we were neglected or overlooked which caused frustrations and distress.
I also felt my mental health was widely disregarded unless it required medication.