Review of Accident & Emergency,
15th September 2021
It took nurse 3 and half hour to me my medicines.
I was in pain and was asking for my medicines but
They kept.in saying they are looking where my file is
And then they will call me to give my medicines.
This caused obvious delays to my care and being attended
To. After 3 and half hours I was still not given pain medicine
The nurse thought I was not as ill as other patients
And was only given saline drip and IV antibiotics.
When questioned nurse about this and the delay in my care, the sister nurse
Jumped in middle of me talking to nurse and looked at
Me with stern face and from there she behaved
Rudely with me.
I was not screaming or making a big fuss like other patients
Thus I was deemed as not soo ill / in pain.
Don't miss place patients files.
When patients question you or challenge you
Respectively don't take negatively and change
Your attitude and be rude. Every patient has the
Right to question about their care and the service
They are receiving.
Don't judge patients illness or priority by
Seeing who looks alot in pain or is screaming/ making a fuss.
Don't delay in giving patients medicines once written up by Dr.
Communicate and explain things properly.