queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
1 2 3 4 5 248,856 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing all reviews
 
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Page 1 of 24267
 
1 2 3 4 5
Review of Early Supported Discharge Team - Integrated Therapy, written by a carer
26th November 2020

Satisfaction:
The nurses and doctors were very good and helpful.

Improvement:
I did not always get a call from or was able to contact the doctors when I expected to.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
Review of Outpatient Team 2, written by a patient
24th November 2020

Satisfaction:
Staff always tell us what they are going to do

Improvement:
Waiting times after appointment times can be quite lengthy

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
Written by a patient
17th November 2020

The staff member I was treated by was an absolute disgrace. She made me feel embarrassed and upset. I came out of there drying due to her behaviour and attitude towards me. I would never go to this hospital again even if you paid me

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Nuclear Medicine, written by a patient
12th November 2020

Satisfaction:
A relaxed informal atmosphere, staff were gentle and empathetic. Overall what could have been a very stressful experience was the complete opposite.

Improvement:
Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
Review of Cardio-Respiratory Unit, written by a family member
11th November 2020

Satisfaction:
The nurse and Dr Kieran Mullens treated my husband kindly and with care and respect. Everything was explained fully and clearly. We were respected. We felt that my husband was being cared for and looked after. We were made to feel at ease. Thank you for your kindness and attention.

Improvement:
We were happy with my husband's appointment

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
1 2 3 4 5
Written by a carer
11th November 2020

Want to say a big thank you for all stuff who worked on 09/11/2013 in A &E Children's , all stuff from pediatric and Dr. Shahani helped us a lot. Thank you so much for your professionalism

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Review of Nuclear Medicine, written by a family member
10th November 2020

Satisfaction:
Almost a 10/10 except told to be back by 2:20, arrived before 2:15, reception totally unmannered. Had to wait until almost 2:30 for someone to arrive and let us into this unit. So we were than 10 minutes late, quite stressful.

Improvement:
Co-ordinate staff to man recuption or provide a bell or some moans to get attention. Care from operational - excellent.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Ocean Ward A, written by a patient
10th November 2020

Satisfaction:
Everyone was excellent (nurses and doctors). Food man very friendly. Great people to be around when feeling vulnerable.

Improvement:
Ocean ward A was great. Special thank you to Ellie. The room I was first in when brought in was awful!

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Ocean Ward A, written by a patient
10th November 2020

Satisfaction:
Every member of staff would take time to explain what needed to be done.

Improvement:
* All day breakfast *Not available for breakfast!!! I can not think of anything.

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
Experience
1 2 3 4 5
1 2 3 4 5
Review of Sunflower Suite, written by a patient
10th November 2020

Satisfaction:
I have always been treated with dignity and kindness. The nurses and staff in Sunflower always professional, but always kind.

Improvement:

Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
1 2 3 4 5
Experience
1 2 3 4 5
 
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Resources

Short link to review Queen's Hospital: http://iwgc.net/eb4r2