Reviews
Reviews
Quick, easy and comfortable appointment
I have no issue with the staff on the day, however, I travelled down from Brentwood to my appointment at Queens Hospital, incurring a ULEZ charge, and a hospital parking charge, I have no problem with this, what leaves me very frustrated is that the appointment was totally unnecessary, I was to be fitted with nighttime arm supports that hadn’t even been ordered yet, I was informed that they are a one size fits all… so why did it require an appointment if they hadn’t even been ordered?
I was then informed that the supports would be ordered, and that I’d receive another appointment letter!
I was treated very well - polite and courteous
I was very impressed with the service I received at queens hospital.
The consultant was lovely and made me feel at ease and I was seen on time which was amazing.
Excellent patient care everyone went over and above to care for me. I was totally involved in my treatment. Everything was so kind cannot praise them enough.
I was between life and death when I got to the Emergency ward . From the registration point I can't fault any of the process the doctors and the Nurses were awesome. I can say here without missing words that I received five stars treatment May GOD bless UK government, NHS and the entire Doctors and. Nurses. The three Night I spent restores my health .I walked out the fourth day with sound health and with a good memories of our NHS. THANKS FOR TAKING GOOD CARE OF ME.
The treatment and care fell only in one area. I was left with another patient sitting in the hallway waiting when the attending doctor said to an assistant he had been "called to the wards". The assistant then informed us that the other doctor was "on his way" and couldn't answer as to when the other doctor would arrive.
My having a good memory I remembered past experiences which did not have as pleasant an outcome as this appointment. On one occasion I had to wait over three hours for attention and on another I waited until well after the "cattle call" system was over only to be told that my file had been "accidentally placed in a bathroom" causing me to be overlooked.
I felt at the time that this was another of these occasions, and was admittedly short with the assistant. I would like to send my apologies to the those people involved.
Thank you all.
Because they communicate with you
I received excellent service when I visited team 2 first class
I felt a very valued customer.