Queen's Hospital

Queen's Hospital 2024-04-16 Person 2 5 0

The unusually long waiting times, 14 hours to see the doctor.

Reduced waiting times I believe the doctors should at least check me physically but this was never done Ensure optimum staffing especially the doctors on duty to cut down on long waiting times.

Queen's Hospital 2024-04-16 Person 1 5 0

I was referred to A&E by Urgent Treatment Centre to do a CT scan in my head to discard a mini-stroke. I have been waiting for over 18h to see a doctor before they could order the scan, they were calling about 1 patient per hour or even longer. I have asked for painkillers several times to the night team, they, said they would bring to me but never been administered painkiller until 4 hours later after I requested the morning team again. They were not helping patients or communicating about waiting times. I arrived to Queens Hospital at 12pm on Monday 8th and left on Tuesday 9th around 2pm. Finally seen by doctor about 9am on Tuesday 9th, after being hours asking for painkiller. Tuesday Morning team on were great, attentive and faster tho, but I have never experienced such a bad service as received by ED day and night teams on Monday 8th

Communicate better with patients and provide pain medication on time

Queen's Hospital 2024-04-16 Person 4 5 0

It was ok bit long to wait

More speed

Queen's Hospital 2024-04-16 Person 5 5 0

The amount of people that were in the A&E and the number of doctors and nurses, they all seem to be doing three jobs at once. They were all wonderful .

Give them more help.

Queen's Hospital 2024-04-16 Person 4 5 0

After losing my bloods twice and not actually giving me much information the doctor did the best he could with such a badly run area.

So many peoples bloods where list it was run by a sister who was so extremely rude to visitors and didn’t interact at all with the patients.

Queen's Hospital 2024-04-16 Person 5 5 0

The hospital was amazing the staff were super friendly and level of care was outstanding

Nothing I would change

Queen's Hospital 2024-04-16 Person 2 5 0

First experience in urgent care was excellent, see Dr and had tests within two/three hours, sent to another area, waited about 3 hours, then nurse came and said I was in the wrong area and took me to A&E where I sat for 7 hours. Asked nurse how long she thought it would be to be see l was told I would have to wait because I had not been there long, but had been in wrong area previously. However I waited a hour or so longer then asked Dr who I had seen in the first instance as he was in A&E if he had my results of scan and bloods as I was in some pain and just wanted to go home, he said the bloods and scan looked ok so I discharged myself as I was fed up waiting. The three Dr’s were in the middle of the nursing station chatting for an hour + even I and other patients could have been seen very quickly and out of A&E freeing up space.

They could have seen minor patients quicker and got them out of A&E

Queen's Hospital 2024-04-16 Person 1 5 0

I was taken in by ambulance given morphine while I was on the ambulance bed everything went perfect however after being put in a wheelchair and sat in emergency care for 8 hours no pain relief as there wasn’t a available chair learning that there was only one doctor on and 14 people still in front of me waiting in pain for 8 hours I left absolutely disgusting care

Get more doctors working instead of all standing around looking busy

Queen's Hospital 2024-04-16 Person 2 5 0

I got to the hospital at 9.12pm. At midnight I got told by the dr I had to go sdec, I walked out of there at 6.30am because I was sitting there for all that time and no one got called, all the patients were just sitting there waiting, I’d had enough and went home. I’m physically and mentally disabled and I just couldn’t sit there any longer.

Don’t just leave people sitting there waiting and not call people.

Queen's Hospital 2024-04-16 Person 3 5 0

After being triaged and x rayed I saw the dr. Dr didn’t know I had an x ray and wanted to send me again his communication was poor. And gave me no pain relief and did not offer any. Whilst I was in with the doctor I had your hospital staff phoning me telling me they are calling me in to see the doctor when I was already with the doctor. Poor communication in all aspects of care.

Communicate with your staff