Queen's Hospital

Queen's Hospital 2023-11-01 Person 1 5 0

I was told to attend A&E as a matter of urgency to be seen immediately by drs, I did not wish to go in an ambulance as I had to arrange child care so I got myself to the hospital, they were aware I was arriving and what my symptoms were, I was very unwell and weak but had to stand until called by a dr in the lobby of the hospital where I was then tersely reprimanded for not immediately saying why I was there, the information of my symptoms was already in front of her on her computer, symptoms suggestive of a stroke, which were creating a problem with my ability to speak, eventually I muttered I was struggling to explain at which point she read the screen and instructed a very clearly unwell, confused and weak me to proceed alone down the maze like corridors to A&E where I was met by a scene similar to that witnessed in a third world country, corridors lined with beds, every chair taken, people sat on floors, again I had to struggle through giving my information to a receptionist then vaguely pointed in a direction to wait, if I had been having a stroke the damage by this point would have been done, I doubt being bought in an ambulance would have made any difference other than I would have had somewhere to sit, I was given no clue to time scale of wait but could see it would be long. At one point a nurse came and snatched my notes from my hand to see if I could be moved out of my chair to give to another patient, luckily I was deemed ill enough to remain seated, after two hours of sitting in extreme pain and feeling exceptionally unwell I decided to leave having concluded that I would self diagnose as having had a hemiplegic migraine and get home where I could at least suffer in peace. I approached the desk to inform them to take me from the list, the lady I eventually spoke to was very kind and apologetic but after looking at my notes suggested I speak to a nurse as currently I was 16th in line to merely be triaged, I was ignored for a good ten minutes by the nursing staff (quite understandably) when I eventually I just stopped a dr and told her I just wanted to leave and could she simply remove me from the list, again she was very kind and empathetic and when I told her of the health condition I have she understood my need to get home and get decent pain relief, she suggested she could prescribe me some but it would take some time to reach me, I was grateful but declined, then I had to wait to sign a discharge form which again looked like it would take a great deal of time, the dr very kindly told me to just leave and she would take care of it. The majority of staff I had dealings with were wonderful, kind despite working in horrific conditions, this is my worst experience I’ve ever had in A&E and considering I was once sent home with a huge, bleeding ulcer in my colon it is saying something. It is not the fault of the staff, the fault lays at the feet of the conservative government, I doubt there is anything that can be learnt from my experience because the only thing that could improve the situation is more staff being paid a fair wage and larger facilities as this is not going to happen anytime soon, complaint is a pointless exercise.

The only thing that could be improved immediately without a great deal of money being pumped into the hospital is seating closer to the initial A&E reception in lobby and I would also suggest having a porter on hand to wheel very unwell patients from the lobby through the maze like corridors to the A&E department.

Queen's Hospital 2023-11-01 Person 3 5 0

6 hours after arriving still no CT scan results discussed with a doctor

Quicker update on the results

Queen's Hospital 2023-11-01 Person 1 5 0

Night shift doctors and nurses were appalling in looking after my care. I came into hospital with an asthma attack Sunday 29th November and after assessment sent to same day emergency care. I was struggling to breath for three hours and they repeated refused to give me a nebuliser to help my asthmatic symptoms. I was and still am extremely distressed and angry at how I was treated and I witnessed this same behaviour with all other patients. There was a period of 2 hours where no one was seen and no communication. I only received proper medical care once day shift started at 8am and I explained what had happened to Dr Sowano. He was good with my care, very understanding and communicated my medical needs with me well.

Monitor your night shift staff more, accountability of poor practise and more training in bed side manner and communication. I am very sympathetic with the current crisis the NHS is in, however human decency and communication is free.

Queen's Hospital 2023-11-01 Person 5 5 0

I was seen straight away, and all the attending staff from the front desk, nurse’s and attending doctors are all incredibly good. They look after me, and I was treated Very well. The attending doctors explained every details of my medical conditions. The nurses are extremely caring. Over all I’m really grateful and impressed with the level of professionalism shown during my stay. Keep up the good work

The equipment is outdated, the nurse attending me, needs to go to other ward (ITU) to get some medical supply/equipment to use which is not a good standard of a trauma/neuro hospital. There should sufficient supplies and medical equipment

Queen's Hospital 2023-11-01 Person 2 5 0

I arrived at queen's hospital at 11.30am but did not leave until 1.45am the following morning. I was not given any information regarding my pain I had and was not told I could go home at 8.30pm so I had sat around for another 5 hours for nothing. But it was only because I needed some more pain killers that I found out I was supposed to be discharged.

Make sure there is more communication between doctors and patients and to be told what is wrong with you exactly as I still had the pain a few days later and now I'm being sent for an MRI scan for my back by my GP.

Queen's Hospital 2023-11-01 Person 1 5 0

I was sent to Queens Hospital on advice of 111 GP as I had severe breathing difficulties. Knowing what I know about the appalling state of Queens Hospital A&E, I asked the GP to prescribe me and inhaler and spacer which she did. I managed to obtain the inhaler and use it. When I got to the A&E department, the corridors were overflowing with patients. The department looked small and cramped and what few staff were there seemed to spend all their time looking at computer screens rather than seeing patients. There was a total lack of prioritisation of severely ill people above non urgent cases. Had I not obtained the inhaler from 111 GP I would have passed out without being seen. As I had an inhaler I decided to take my chances at home and left after 2 hours without being seen.

Re organise A&E, staff it properly, resize it to meet demand. The hospital bullding itself seems small with a sub optimal layout. Plenty of corridors, tiny departments.

Queen's Hospital 2023-11-01 Person 1 5 0

It was awful!

Care. Have more than one doctor for 15 people and make rules apply to everyone

Queen's Hospital 2023-11-01 Person 2 5 0

Upon arrival at a&e where I was sent by 111, no one spoke to me. I sat down and waited nearly 3 hours before anyone even spoke to me and that was just to move me to majors lite. Still no one told me what was happening in terms of medication, given I had been sick continually for days and needed anti sickness medication desperately. I waited around another hour when I asked what was happening and got taken in for blood tests and some medication. Once this had finished I was merely told I had to go back out to the waiting area as they needed the chair I was in. No one asked if the medication had helped or how I was feeling. Just sent out. After waiting hour or so I asked what was happening and was told my blood results needed discussing with the doctor and this would be a further 3-5 hour wait. Given I was now having to sit on the floor on the waiting area I decided to return home and retrieve the results later from my GP which I did and found out I had a severe infection that needed antibiotics. I was at queens for a total of 8 hours 10pm-6am. Not once was I asked how I was feeling, or even really what the problem was. No one warned of the wait times or kept patients in the loop with what was happening with their care. The nurse in charge was clearly overworked and snapped at every patient who asked a question just saying they had to wait. Patient care was not at its best.

Kept patients more informed of wait times and what their own procedure was. As in if they were waiting for bloods or x rays, just tell people what you’re going to do! And check enough medication has been given to help the reason you are there! Not just given one lot and sent away

Queen's Hospital 2023-11-01 Person 3 5 0

Left in a corridor for 14 hours and waited so long for scans etc with blood clots in both lungs and legs.

Less waiting times and not waiting in corridors with everyone hearing about what’s wrong with you and need privacy.

Queen's Hospital 2023-11-01 Person 5 5 0

I went to the colposcopy department today and received such a kind welcome from Charlotte and Lauren .. they are so polite and helpful .. during the procedure they calmed me so well i didn't feel anything .. thank You so much

It was overall a very good experience