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Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
1 2 3 4 5 300,229 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
safe
1 2 3 4 5
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Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of Queen’s - Accident & Emergency,
21st May 2023


My mum was taken in due to a tia ,the whole department worked well and fast although we ended up on trolley on the corridor and was having assessments out there even speaking to doctors , the care was great and respectful , lucky enough she was discharged with extra meds , she was placed on a bed 2 hours before discharge . Which was great and much more comfortable , the 2 nurses that were in a huge were so busy but always respectful . the lady taking blood took a personal call and was having a chat even telling them she was at work , didnt wear gloves although i appreciate to find a vein its better with out gloves , she pulled it out too soon and had to re do it , she didn't even say sorry for taking a call , we did speak to department lead about this .


People taking blood not to have mobile phones on them during shifts his to me this is a safe guarding issues they could be taking photos or recording anything happening in a&e , and to wear gloves when actually drawing blood .

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Queen’s - Accident & Emergency,
20th May 2023


We were kept waiting for long periods over the course of 3 days with little to no information provided on what was happening next. Two young and fit police officers were lounging on patient chairs while their charge napped in the corner, leaving my elderly father to stand (I was sitting on the floor). Everyone was polite but of course the nurses are overworked and very busy. Often we had no clue who was in charge or who to ask for updates, and would ask nurses for help only to be told to ask someone else.


Pay your nurses better! Make sure they can communicate clearly, and that patients know who is in charge, and who to ask.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Queen’s - Accident & Emergency,
20th May 2023


Was there for 20 hours staff were ok but information about what was happening was very limited. Other than blood pressure, temperature and some blood taken and shifted around to 6 different areas no information given. After about 16 hours actually saw a doctor who examined me briefly and then had ct scan . Then a 3 hour wait for results then had a saline drip some more blood taken then sent home. Information about what was happening was really sparse. Bring in pain all that time sitting on hard plastic chairs was torture. I don’t blame the nurses and doctors but do blame management for their lack of organisation which in all honesty is disgusting.. let’s hope I never have to go back I’ll just suffer at home.


Change the management as the practice they have in place doesn’t work

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Outpatient Team 2,
19th May 2023


Dr Allum ENT was very professional - explained everything to me in detail assuring me if I had any concerns - I had a operation to rectify a crooked septum and my nose was still very very sore - he gave me a prescription to ease with the soreness I was still having - such a lovely caring gentleman and a credit to the NHS


Nothing at all

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Queen’s - Accident & Emergency,
19th May 2023


Mostly nursing care was very good. I had a bad experience with nurse Victoria. I needed my catheter removed and mentioned it early in the day. She kept saying she was going to do it but didn’t. She came in to offer me painkillers which I didn’t need and the other nurses tended not to do that. Eventually around 1 pm she said she was going to do it I layed down on the bed then she went out and didn’t come back. I eventually got up and complained at the desk and in the end after about 20 minutes nurse Riki - who was on other duties came in and did it. It took 10 seconds. Nurse Victoria came in to apologise later and I said let’s draw a line under it. She then decided to flush my canular even though I didn’t need any intravenous medication at that point. She push the solution through so quickly it really hurt and I looked up and she was smiling. The nursing staff are generally excellent just my misfortune to meet someone so nasty.


Food appalling and mostly inedible - even the egg salad had eggs that were rock hard and tomatoes bitter. Not 1 decent cup of tea coffee or hot chocolate Menu was v high fat - lasagne, sausage and mash, all day breakfast.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
Report this review
1 2 3 4 5
Review of Outpatient Team 2,
18th May 2023


Staff were kind and considerate despite the clinic being very busy.


I would have liked a little more information about the laser treatment.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Outpatient Team 1,
18th May 2023


Everyone involved with my minor op was amazing from the porter to the surgeon. They looked after me so well and put my mind at ease throughout. I can not thank all involved enough.


Nothing!

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Outpatient Team 1,
18th May 2023


Great, efficient service, thank you


Nothing

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Outpatient Team 2,
18th May 2023


All NHS Professionals are working with High Standard Of Care in these Difficult times. Thank you.


Excellent patient care

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Outpatient Team 2,
18th May 2023


Marked down re timely info. Nurse said she would need to check whether I needed scan of my eye. She neglected to come back and tell. I had to ask her after I had been waiting some time.


In this instance better communication with the patient.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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Queen's Hospital was awarded the iWantGreatCare certificate of excellence in 2023 for delivering outstanding care.

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Short link to review Queen's Hospital: http://iwgc.net/eb4r2