Review of Accident & Emergency,
13th September 2021
I am writing to express my disappointment with the service I received at Queens Hospital, Romford. In all the years I have been going to the hospital, I must say that this is the worst hospital I have ever been to and I pray I never need to use this hospital ever again.
I arrived at Queens at 7pm on the 6th of September. Firstly, your A&E triage Doctor (Russell I think was his name) was so horrible to me. He did not listen to any of the symptoms I told him I had and just concluded on what was possibly wrong with me. He the sent me to Urgent Care to waste my time and I was then sent to the Emergency Department (Major B).
When I got to the Emergency department, I had to speak out, cry and voice out to a Nurse to help me before I was given IV medication and fluids. I eventually saw a nurse that was nice to me and treated me immediately because I was unwell. The service became even worse after I received IV antibiotics, painkillers and fluids. It was 8:25am and I was still sitting in your A&E, waiting for a doctor to see me. That is about 13hrs plus wait time. The usual A&E wait time is 4hrs!! How does this make any sense? Why would people that are unwell be subjected to such terrible service.
For a hospital this big, your processes need to be improved. While I understand that there are some unpredictable occasions, the attitude of some of your staff can also improve to help this situation. We were not actively communicated with, it almost felt like we were begging to be heard.
Maybe have more doctors on night duty if you are able to recruit more.