Reviews
Reviews
My Daughter has special needs and the staff were brilliant with her. She was seen quite quickly which was great because she gets anxious and has epilepsy. Overall it was a good experience for her.
The nursing and ancillary staff were really good but the doctor never communicated with me and when I complained about the 7 hour wait he told me I was next in line to see a doctor- when I said that I wanted to discharge myself at 9.30 he said that doctors would be on at 10 pm and I would be seen then but by 10.15 I was still waiting - I spoke to other patients and they told me that they had been told the same.
I wasn’t told of a ct colonoscopy that I need to have again..it was on my discharge letter and I read it when I got home.i am awaiting the results of the previous ct colonoscopy I had in December. They are trying to get my outpatient appt brought forward from June, But I’ve heard nothing. But noticed yesterday that on my nhs app it says I had a surgical appt for Wed at 2.30?! I don’t know what this was for????
Friendly staff
Everything was covered. Answered all of my questions regarding hearing aids.
To be very honest I'm very impressed by the service I got l, from the ambulance to the time I got to the hospital was very splendid, very compassionate and caring staff.
The nurses are very busy and they all work hard! The nurse who was looking after me was friendly and polite and she was trying her best despite having other patients to look after.
2nd time admitted with same problem , 1st time being failed discharge .. was told would be having a heart scan following day after 2 days in hospital then was told no there is a waiting list and now scan is not until 18th April .. feel like NHS don’t care about anyone over the age of 80 !!
Spent over 12 hours over the course of two days at Queen’s, lots of to-ing and fro-ing between different departments, a lack of communication from staff, we were told my son needed a CT scan but it didn’t happen on the first visit, as by the time we saw the doctor, the scan department was closed and we were told to return next day at 9 am. We returned the next day, told abruptly by staff that my son couldn’t have a CT scan and we had to go to book him an ultrasound scan, (why the staff didn’t make this a phone call to the department, I really don’t know) as there were lots of to-ing and fro-ing again for us, and the staff didn’t seem to know what was happening when we went to book his ultrasound scan, after a long wait my son eventually had an ultrasound scan but in the meantime no communication from the staff, we had to ask a few times each day what was happening and ask when would we be seen again, after the scan lots of walking to the waiting room and a long wait for the results, the waiting area was absolutely crowded, people were sitting outside in the corridor, which is where we sat but on the windowsill, really uncomfortable and we had to stand up after a while and stood for hours, the vending machine was broken so there wasn’t any hot drinks. The toilet was dirty and no one was available to tell.
The whole experience was really frustrating, annoying and depressing.
I received an excellent care and treatment by the day & night team in Sunrise B