queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
324,260 reviews

Reviews

Recommend
Dignity/Respect
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Information
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Staff

Reviews

 
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Review of Queen’s - Accident & Emergency
26th March 2024


My Daughter has special needs and the staff were brilliant with her. She was seen quite quickly which was great because she gets anxious and has epilepsy. Overall it was a good experience for her.

Suggested improvements
Nothing. We had no issues.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
26th March 2024


The nursing and ancillary staff were really good but the doctor never communicated with me and when I complained about the 7 hour wait he told me I was next in line to see a doctor- when I said that I wanted to discharge myself at 9.30 he said that doctors would be on at 10 pm and I would be seen then but by 10.15 I was still waiting - I spoke to other patients and they told me that they had been told the same.

Suggested improvements
Get the doctors to communicate with the patients and stop using corridors as wards - the hospital needs to be organised but it was chaotic - I was moved several times to different corridors - someone needs to change the ethos of the hospital.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Sunrise Ward B
26th March 2024


I wasn’t told of a ct colonoscopy that I need to have again..it was on my discharge letter and I read it when I got home.i am awaiting the results of the previous ct colonoscopy I had in December. They are trying to get my outpatient appt brought forward from June, But I’ve heard nothing. But noticed yesterday that on my nhs app it says I had a surgical appt for Wed at 2.30?! I don’t know what this was for????

Suggested improvements
I can’t think of anything…

Experience
Dignity/Respect
Involvement
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Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
26th March 2024


Friendly staff

Suggested improvements
Shortage of beds seems to be a major problem. Spent a long time in a corridor.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Audiology
26th March 2024


Everything was covered. Answered all of my questions regarding hearing aids.

Suggested improvements
Nothing.

Dignity/Respect
Involvement
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Doctor communication
Communication nurse
Experience
 
Review of Queen’s - Accident & Emergency
26th March 2024


To be very honest I'm very impressed by the service I got l, from the ambulance to the time I got to the hospital was very splendid, very compassionate and caring staff.

Suggested improvements
But when you walk-in yourself to the hospital the service is always very slow, you tend to spend more time in the hospital before you're being attended to. I'm really surprised at this because this is a western world even way back in my country(Nigeria) you don't stay this long at the hospital because they believe you're in the hospital because you're not well, so you must be attended to on-time and as fast as possible. I would really appreciate it if UK government can look into this please. Other than this, the staff are absolutely splendid and loving

Experience
Dignity/Respect
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Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
26th March 2024


The nurses are very busy and they all work hard! The nurse who was looking after me was friendly and polite and she was trying her best despite having other patients to look after.

Suggested improvements
Everybody was doing their job well!

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
26th March 2024


2nd time admitted with same problem , 1st time being failed discharge .. was told would be having a heart scan following day after 2 days in hospital then was told no there is a waiting list and now scan is not until 18th April .. feel like NHS don’t care about anyone over the age of 80 !!

Suggested improvements
Keep your promises

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Queen’s - Accident & Emergency
26th March 2024


Spent over 12 hours over the course of two days at Queen’s, lots of to-ing and fro-ing between different departments, a lack of communication from staff, we were told my son needed a CT scan but it didn’t happen on the first visit, as by the time we saw the doctor, the scan department was closed and we were told to return next day at 9 am. We returned the next day, told abruptly by staff that my son couldn’t have a CT scan and we had to go to book him an ultrasound scan, (why the staff didn’t make this a phone call to the department, I really don’t know) as there were lots of to-ing and fro-ing again for us, and the staff didn’t seem to know what was happening when we went to book his ultrasound scan, after a long wait my son eventually had an ultrasound scan but in the meantime no communication from the staff, we had to ask a few times each day what was happening and ask when would we be seen again, after the scan lots of walking to the waiting room and a long wait for the results, the waiting area was absolutely crowded, people were sitting outside in the corridor, which is where we sat but on the windowsill, really uncomfortable and we had to stand up after a while and stood for hours, the vending machine was broken so there wasn’t any hot drinks. The toilet was dirty and no one was available to tell. The whole experience was really frustrating, annoying and depressing.

Suggested improvements
Communications between staff and patient needs to be improved. Communications between all staff and all different departments needs to be improved. Waiting times definitely need improving. More staff and scanning equipment should available. There should be a scan department in the emergency department as the constant to and fro-ing from there to the scanning area can be very tiring. A better layout of hospital reception areas, waiting rooms and scan rooms would be an improvement, as walking to and fro the various areas/rooms is very confusing!!! The seating areas need improvement with more comfortable seats that are not metal. The toilets need monitoring and cleaning frequently. The vending machines need to work, as being there all day with just plain cold water is not good enough.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse
 
Review of Sunrise Ward B
26th March 2024


I received an excellent care and treatment by the day & night team in Sunrise B

Suggested improvements
Excellent Service - keep up the good work

Experience
Dignity/Respect
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Doctor communication
Communication nurse
 
 
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