Queen's Hospital

Queen's Hospital 2024-10-04 Person 4 5 0

They were all very friendly And put me at ease. They also answered my questions and any doubts with complete professionalism.

I don't think there is much improvement needed.every thing ran like clockwork .

Queen's Hospital 2024-10-04 Person 2 5 0

Very slow, dr more interested in chatting with my dad who came with me. Didn’t get much advice

Comminuted how long the wait would be. Waited over an hour. Dr spoke to me and not my dad

Queen's Hospital 2024-10-04 Person 1 5 0

Because I went there with chest pain I have history of heart problems. I was put in minors wait room. With no doctor or nurse around once I was first seen in a and e I was checked over sent to xray then book a porter to take me back but they book to go back to wrong department then took back to xray to rebook port. again xray book porter to take me back to majors but again took me too two different department again then sent me back to a and e majors were I was originally. To be there less than 2 minutes to be taken to sdec waitroom to be left there. Which i am absolutely discussed a man that's had 4 heart attack and angina to be put in a waiting room with no medical care around is disgraceful on my wife challenge this she was told that's were the doctor had sent me because I'am not at risk because my ecg is normal. But this is disgraceful as when I have had 4 heart attack my ecg is always normal and is only detected by blood test. So to put me in awaiting room have my blood test taken in the waitroom In front of other people is unacceptable where is the duty of care and privacy and dignity in that. Patients were have bloodtest and blood pressure take in the waitroom patients where being give there results in the waiting. There was one lady that had been there 14 hour when I arrived and they suspect she had a bleed on the brain and she had been sitting in the waiting room for hours with no medical care around. There was no dignity in any part of my care and my medical history was not taken in to count. Which it should have considering it has been less than 8 month since I was last in a and e with the same issues. Queens hospital a and e has gone down hill treble experience I can understand why people don't want to go to a and e now.

Talked to me. Looked at my history of heart problems. Treated me with dignity and respect And not neglected my care needs.

Queen's Hospital 2024-10-04 Person 5 5 0

I had a seizure and could have choked to death but the professional timely intervention by your Doctors nurses and paramedics saved my life. Doesn't get any better than that.

Room with a view!

Queen's Hospital 2024-10-04 Person 3 5 0

I was in A&E for 15 hours on 27th September. All was going well at first; within three hours I had had a chest X-ray, ecg, blood test and urine test and had seen a doctor. I was referred for a CT scan at SDEC at 3.30pm. The nurse called me about 5.30pm but then realised I hadn’t had a canula put in. I had to wait a while to get that done. I had the scan about 7pm. I got to see a doctor for the results about 11pm. I was told what the issue was and that they wanted me to stay in. I was taken to the ward just after 1.15am on 28/9.. An extra bed had been put on the ward for me, which I appreciated.

It would be good if patients were kept up to date about what is happening and where they are in the system / queue. It’s scary enough when you’re in pain and don’t know what’s wrong; leaving patients just sitting there with no information about how long they can expect to wait just makes it worse. Once I was admitted I couldn’t fault the care I received from the nurses. I didn’t get a wristband till the day I was discharged (30/9) but I am not complaining because the staff are clearly overworked and I’m not surprised things get forgotten about. Most of the doctors I saw were great but one of them made me feel like I was a bit of an inconvenience. He didn’t even come fully into the room to talk to me, just stood just inside the door. It didn’t help that he contradicted what the doctor I’d seen the day before had told me.

Queen's Hospital 2024-10-04 Person 1 5 0

I was sent to the hospital by my doctor for an emergency mri scan After waiting for about 3 hours then I was told there was a 14 hour wait time and that I might not even get a scan I went to the doctors because I’ve got a bad back and I could not have waited that long just to be turned away

Everything

Queen's Hospital 2024-10-04 Person 5 5 0

The appointment rang perfect time perfect and Doctor explained everything I needed to know and therefore more than happy

On a personal level I don’t think there were

Queen's Hospital 2024-10-04 Person 5 5 0

Great care, very quickly seen by the doctor who explained me everything

N/A

Queen's Hospital 2024-10-04 Person 1 5 0

There was a total lack of communication. I had to constantly ask when I was likely to be seen and kept asking for pain relief. As the triage nurses are constantly being asked the same questions they become, understandably, defensive which does not improve the atmosphere. It was 12 hours before I had a scan, confirming I had appendicitis, then was left sitting on a chair in triage until 8am when I was told I had a bed and was going to be operated on that morning. From triage I went straight into the theatre and was operated on. I was then kept in the recovery ward for 7hours until a bed in a ward was found. In a total of 34 hours I was given 1 cup of coffee with 3 biscuits and 2 sandwich packs. The difference between the wards and triage is enormous. The level of care is far superior in the ward, this is the way it should be all over the hospital. Why are the doctors in triage only seeing 1 patient an hour? In my group practice the doctor sees 6-7 patients in an hour! If a patient sees a doctor quickly, the patient would feel that they are being looked after and understand that the nursing staff are doing the best they can.

If when a patient is admitted, the triage nurse evaluates if the patient needs a scan, MRI, CT or X-ray, then this could be booked and this would surely help the doctor diagnose the patient and evaluate which patient needs to be admitted first. It’s obvious that the hospital can’t cope with the amount of patients it has, but when someone comes to hospital, if they are seen quickly and diagnosed, the waiting time would be easier to accept. I was in the ward for a shorter time than I was in triage!

Queen's Hospital 2024-10-04 Person 4 5 0

I was very fortunate that within 20 mins or so of entering the department I was seen and my treatment started When I was discharged Dr Angus Perks, the Registrar, explained what had occurred and what I should do if it happened again and gave me a typed summary for future reference

My treatment and experience could not have been better