Prior to seeing the Dr, myself and another patient were called at the same time into the same room. This didnt seem professional. The nurse or HCA who completed my blood pressure put the cuff on upside down and didnt notice or correct it. She commented on my blood pressure being fine, I monitor my blood pressure and knew it was high for me (but was normal for an adult) and said this to her, she wasnt interested. I didnt see the consultant I was expecting to see. I saw an SpR clinician instead. My life has been turned upside down because of my health and I had been waiting on this apt which had been cancelled once already. I felt like she wanted me out of the door as soon as I walked in. Was in there less then 20mins and I had to ask a lot of questions as she told me very little. Despite my fears about my numb foot and leg, was told me it would likely be permenant, her delivery of this and how she handled my upset felt insincere. I had prepared what I wanted to say and ask but felt so uncomfortable and rushed, I couldnt think straight. She was otherwise professional and kind but it really felt like she was already thinking about the next patient and I just wanted to sit and talk with someone who could explain things properly.
Nurse/HCAs need refresher training on taking blood pressure Patients where possible should see the dr they are assigned to, or be told in advance that we might see someone different. The MRI report should be explained in full to the patient. I had seen the report and I had to ask questions about most of it. I just assumed it was be explained. Maybe nothing can be done about the numbness, but Im now fearing what that means for the future, work, driving etc. She didnt seem to care., we didnt get to discuss it.
All staff had smiles on their faces,made my daughter feel safe and calm at all times and were all very polite.can’t fault any of them at all.they were all so helpful.
Only one thing would be that to make sure there’s enough blankets to go around as I slept for two nights without any blankets and used my cardigan
My daughter had her first baby at Queens yesterday. She had everything planned and organised but at every turn it fell apart, as nature wasn’t on her side, and ended in an emergency c-section. For such a traumatic experience I can honestly say each and every midwife, nurse, doctor, anaesthetist etc that crossed her path in the labour ward went above and beyond for her, cared for her and showed her complete support and kindness throughout the entire experience. I am so proud of our NHS and will be forever grateful to those who helped my baby safely bring her baby in to this world ❤️ Thank you Labour Ward you are an amazing group of people
Not one thing
Not pressured family to make a decision on dnr felt not the right time as in shock that mum had sepsis and was very poorly
Very efficient service caring staff. nurses doctors pleasant atmosphere
Apart from all communication with every member of staff be clear and concise they were kind and courteous. The staff in the child A&E department were especially kind and respectful which helped to calm not only me as a stressed parent but also my son who found himself in a very alien and strange environment whilst being in a state of discomfort and pain. One female receptionist, who's name unfortunately escapes me (long brown-blonde/early 30's with a big smile) deserves a special mention for distracting my son and playing with him. He is still telling anyone who listens about 'the kind lady at the hospital'.
My daughter is in excruciating pain, crying and bent double, was marked as urgent and given paracetamol and we are still waiting to be seen 7 hours later , appalling service and communication
If someone is crying In pain and cannot stand up they need to be given priority , there appears to be no adequate system in place to differentiate between minor ailments and malingerers and genuine accidents and emergencies
Dr Richard Boulton and nurse Nicky were both very friendly, professional, and put me at my ease for what could have been a very embarrassing appointment, please thank them
Unfortunately by the time I was seen blood tests had closed so have to go back
Acted quickly and made me feel comfortable.
Queen's Hospital was awarded the iWantGreatCare certificate of excellence in 2023 for delivering outstanding care.
Short link to review Queen's Hospital: http://iwgc.net/eb4r2