queens-hospital-1

Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
1 2 3 4 5 252,435 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


My Father was admitted to the A&E department at Queen’s hospital on the 6th September at 630pm. We waited hours before my Dad was first seen by a nurse who said we had at least another 6 hour wait to see the Doctor. My Dad is an 85 year old who has mobility problems and I could only find a broken wheelchair which I had to drag it to work it !!!! We sat in a drafty corridor for hours and finally saw the doctor at 920AM nearly 15 hours after he was admitted!!!! Absolutely appalling, I do not blame the staff at all, just lack of them and making an elderly, fragile man wait all that time is totally and utterly unfair and unacceptable!!! I’m shocked and horrified at the lack of service!!!!!!


For a start MORE STAFF AN ABSOLUTE MUST!!! You can’t expect people to put up with that shocking service !!!!!

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


I was there for 13 hours i don’t speak very good English my grand daughter was with me but she was kicked out in the cold which I think is unexceptible she is disabled her self she has artificial limb. In 50 years of living in the uk this is the worst experience I’ve had in a hospital


Don’t

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


Everyone was very caring and worked very efficiently


I would have liked to have been personally informed about what my circumstances were

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


The staff were all very pleasant and I was treat well. Couldn’t fault anything from our own doctor right through everyone was most helpful


No happy with everything

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


Because I was very satisfied with the service I received —-


—-

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


Everyone who has been involved with my care has been awesome considering they are under huge pressure dealing with short staff etc I was in a&e from tuesday 4.30pm till wednesday around 9am before i was moved to majors then to a ward to be admitted. Was crazy busy but staff stayed up beat and friendly which i was in awe of.


More staff would make a huge difference but i appreciate this is not always practical ssdly.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Written by a NHS patient
20th September 2021


Cleaner started to clean corridor done half then left never to be seen again told him there was a sick bowl and rubbish on window sill where we was sitting just looked and went away still there at 2pm when we left

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Safe
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


I felt that they were attentive to my needs.


Leaving . Absolute shambles,little or no notice, ended up in ‘ departure room’ no information given as to waiting time, staff there not very knowledgeable , one actually asked me what I was waiting for!

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


I felt the staff took me seriously


Difficult for a hearing impaired person to hear the desk staff. Loop system didn't seem effective.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
1 2 3 4 5
Review of Accident & Emergency,
20th September 2021


I was in the ED Majors B for about 6 hours - which is long admittedly however the nurses and care assistants were wonderful and I cannot say anything negative about them. One particular assistant (I never learnt her name but she was an older white lady with short brown hair) was so so sweet and looked out for me when I got a little scared going into my contrast CT. I was very grateful for her, and the rest of the teams, care on a rough day.


It could have been speedier but it was a very very busy day for the department so I wasn’t too mad.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
 
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Resources

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