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Queen's Hospital

Rom Valley Way, Romford, Essex, England, RM7 0AG
 
1 2 3 4 5 309,569 reviews

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Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Review of Queen’s - Accident & Emergency,
27th September 2023


Impeccable


Perhaps shorter wait time if possible

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Review of Queen’s - Accident & Emergency,
27th September 2023


I can’t really answer with the starts . Overall everyone was nice and kind but I didn’t receive help . First of all I have a cancer and Im a chemotherapy patient, I was told that if anything is happening I should come to Emergency department and I will be take care of without que and will get fast help . Unfortunately that was not the case , when I came I was told by a nurse that she is very sorry because I should be isolated by the time Im waiting for my turn to be see by doctor but unfortunately she have nowhere to isolate me and that I will wait very long time because there is a lot of people. So basically I just turn around and go home with pain because I was so scared to get infected by anyone there and there was a lot of very sick people waiting, and no space to sit or even stand to be honest .


Inform patients correctly, don’t give fall’s informations because being sick is bad enough .

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
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1 2 3 4 5
Review of Queen’s - Accident & Emergency,
27th September 2023


My GP sent me to A&E for urgent care. Unfortunately it took 8.5 hours for a Dr to acknowledge me. The Dr was quite rude at first, no empathy or apology for my waiting time. What I experienced was a complete shambles!! I was at Queens for approximately 15 hours. Not a nice experience at all.


More empathy from all staff members. The way staff spoke to patients was abysmal.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Queen’s - Accident & Emergency,
26th September 2023


I was with my 97 year old Mother who was in A&E due to chest pains. We arrived at 12 midday and left at 2.15am a total of over 14 hours. The department was something you would expect in a third world country, I was just pleased my Mother was in a wheelchair as for many people they were sitting on the floor as the room was so crowded, I have no complaints with the staff as they were completely overwhelmed and required twice the amount of the staff to cope. I just wish the politicians who talk about record sums of money going into the NHS could have experienced our time at Queens A&E. I know comments like this are just looked at as being someone trying to score a political point, no it’s just a concerned son fearing about his elderly Mother in the most appalling situation of which no one of any importance or influence does really care. The sad thing is I know nothing will change, if anything it will worsen and I don’t suppose anyone will read this that can genuinely do something to improve the service, I know I am wasting my time writing this, does anyone really care, I fear not


MORE STAFF AND A BIGGER HOSPITAL

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
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1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Queen’s - Accident & Emergency,
26th September 2023


I visited at a time when the staff were having disputes but I still had very good care although I had a long wait. Given the circumstances I feel the staff that were there worked very well.


Given the circumstances I don’t think you could have been more helpful.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Queen’s - Accident & Emergency,
26th September 2023


I was at the hospital for 12 hours due to the circumstances with the doctors being on strike of which I totally support. I was treated with Claire and kindness and I’m very grateful for our service. Thank you


Don’t think there’s anything could be done any better due to the current circumstances of funding to the NHS

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Queen’s - Accident & Emergency,
26th September 2023


We are very lucky to have the service. My husband has to use it quite often.


We are very satisfied

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Queen’s - Accident & Emergency,
26th September 2023


Was in a&e for 12 hours before getting a bed and that was not a proper bay until 7 hours later


When my blood results came back, should've been on a ward getting treatment, made me worse being 24 hours sitting in a chair, and even when got a bed was just put in limbo for another 7 hours

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Queen’s - Accident & Emergency,
26th September 2023


As an oncology patient on oral chemo with history of temperature I had to wait 2+ hours for IVAB’s. Initially I stood in busy waiting area as no chairs. There was no room to isolate me so I was put in a small bay with a sectioned mental health patient with multiple security on the entrance. The patient was agitated and was threatening to attack patients and staff. Eventually staff had the opportunity to isolate me. This experience is no reflection on the staff who did their upmost in dyer circumstances. This is my 2nd experience of attending A&E on chemo. The last experience I had to share a drip stand with a patient being treated for tonsillitis and it took 3 hrs to get IVAB’s.


Better resources for immune suppressed patients and a drive for the 1 hour IVAB and bloods window to be met!

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
Communication nurse
1 2 3 4 5
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1 2 3 4 5
Review of Queen’s - Accident & Emergency,
26th September 2023


I had a best experience in queen's hospital neurology department...best neurologyteam ..that y I gave these reviews .....


It's excellent......

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Kindness
1 2 3 4 5
Doctor communication
1 2 3 4 5
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Queen's Hospital was awarded the iWantGreatCare certificate of excellence in 2023 for delivering outstanding care.

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Short link to review Queen's Hospital: http://iwgc.net/eb4r2