Queen's Hospital

Queen's Hospital 2024-04-12 Person 2 5 0

Very disappointed with the after care of the delivery of my baby. Particularly from the night staff on coral ward (other than Amina) Very poor care for Mum, and zero help or advice on breastfeeding for a first time mum - without having to ask over and over. Food was often ordered and didn’t turn up. Went without meals and had to get partner to bring food in. Bed linen was unchanged for 48 hours and was soiled with blood. Generally a poor experience that lacked care empathy and attention

More advice on breastfeeding and latch Do not tick off boxes on the maternal care notes stating that questions have been asked or duties carried out that clearly have not been. On discharge I read my care notes thoroughly and things were ticked off by staff which had not been offered discussed or carried out with me.

Queen's Hospital 2024-04-12 Person 2 5 0

My mother was rushed to resus by the paramedics with suspected sepsis, we spoke to a Dr who gave her an antibiotic tablet and then moved her to Majors hallway where she had to wait 14 hours, was spoke to a Dr’s assistant who checked her obs and sent her for a CT scan. It wasn’t until the day staff started and examined her then she was rushed back to resus, now extremely poorly.

The Dr should not have moved my mother out of resus and should have constantly been checking my mother’s status.

Queen's Hospital 2024-04-12 Person 5 5 0

Excellent experience

Nothing

Queen's Hospital 2024-04-12 Person 4 5 0

Doctor explained things clearly. We discussed blood pressure readings and agreed a way forward.

Wonder if appointment letters could have a unique code that the reception team scan (or perhaps there is a self scan option). They seem to spend a fair amount of time trying to find people on their system. The chap in front of me was becoming stressed because he had just missed his appointment time while queuing.

Queen's Hospital 2024-04-12 Person 5 5 0

I had excellent 1st class care by everyone involved. I was very happy with my treatment & explanation about my condition & tests needed.

I can't think of anything.

Queen's Hospital 2024-04-12 Person 5 5 0

The neurology doctor was very caring and understanding

Nothing!

Queen's Hospital 2024-04-12 Person 5 5 0

I was kept informed all the time I was there the staff were very efficient and friendly. I didn’t have to wait too long to be seen and everything was explained to me.

There isn’t anything I can think of.

Queen's Hospital 2024-04-12 Person 5 5 0

I was very happy with my treatment and all the staff and doctor were very kind .

It would be good to have drinking water for patients while they are waiting for their appointment

Queen's Hospital 2024-04-12 Person 5 5 0

The physio was patient. Answered my questions and gave good advice. Her name was Karin

All fine

Queen's Hospital 2024-04-12 Person 5 5 0

I was looked after and treated well. I was also kept in the loop about my treatment

As above