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24th September 2021


The receptionist should have read and understood the notes on my file from my call to 111 that I should have been sent to the correct department and not waited 5 hours to first be seen and then told I was in the wrong place. After being in the right area I was seen and diagnosed very efficiently and professionally.

Suggested improvements
Understand that some patients may have been told to go to A&E within the hour and read the notes so they can be directed immediately to the correct area.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse