Queen's Hospital 2018-10-19 Person 2 5 0

I had a O/P appt in the 15th Oct with orthopaedics Dr Mazis who I did not actually see, this was a follow up appt for my neck. The Doctor that’s I saw back in July when my neck and shoulder was feeling better after waiting several months for appt with the warm weather. Said would see again in October. I explained to the doctor on the 15th october that my neck was getting painful again. And his reaction was we are seeing you for your shoulder problem not neck he could deal with this could not see X-ray which I was told had fluid only to be referred to pain clinic and MRI to be done he said he did not know why I was not told this was wrong clinic. So now I have to wait 4wks for MRI and then wait for appt with pain clinic. This is terrible so I’ve wasted all that time and no further down the line to know what is going on. I work my the NHS and have supported them but I can see patients frustration. This really does need to be sorted.