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Queen's Hospital 2020-12-26 Person 5 5 0

Empathy, patience and calmness go a long way in patient care. Some of the staff were able to do that really well. Great effort!!

- On board more staff so they do not have to juggle between so many patients that the level of care is impacted well being of staff as they get stressed out by volume of cases./n- Train more staff about benefits of empathing and calmly handling patients.